Service Desk Analyst

Title: Service Desk Analyst (Part-Time) Location: Remote - Hybrid (Must be based near Salt Lake City International Airport) Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action – troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast‑paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity. Apply now and be part of the excitement at SLC Airport, where your skills will reach new heights! FLSA Status and Hours: This is a part‑time position primarily done remotely, with occasional onsite support at Salt Lake City International Airport. Hours are Saturdays & Sundays, 6:00am – 4:30pm. Position Overview As a Service Desk Analyst, you will provide first‑level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support at Salt Lake City International Airport (SLC). This dynamic role involves a mix of local help desk and remote service desk responsibilities, contributing to seamless systems support. Minimum Qualifications Knowledge of MS Windows and Windows‑based software. Thorough knowledge of computer hardware diagnostics and repair. Excellent verbal and written communication skills. Self‑motivated with the ability to work independently and solve complex technical problems. Ability to work in a stressful environment with professional etiquette. Education & Experience Experience in a site‑based customer service environment preferred. College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience. Proven experience with ticketing applications and providing level1 or 2 support to a large business or organization (1000+ employees). Benefits 401K including an employer match Paid time‑off and sickness leave Paid Military Leave ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans‑gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment. #J-18808-Ljbffr