IT Support Specialist

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva and São Paulo. The Role We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues. Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $32 - $40 (hourly salary) + bonus + equity + benefits. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment. What You’ll Do Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools Who You Are You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges You have hands- on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees You’re organized and proactive in managing IT inventory and assets, and comfortable using asset-tracking tools You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly Our Values Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes. Build Together - Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients - Exceed client expectations. Our clients’ success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. Equal Opportunity Employment In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PHISHING SCAM WARNING Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to View email address on click.appcast.io. #J-18808-Ljbffr