Project Coordinator II

Project Coordinator IIThe Project Coordinator II leads and oversees project teams responsible for packing, moving, delivering, and installing high-value furniture and artwork. This role ensures operations are executed safely, efficiently, and to company standards. Supervisors are expected to train team members, uphold service quality, manage job-site documentation, support damage control procedures, and communicate effectively with clients and internal departments.Team Supervision & Training: Direct one or more field crews on assigned jobs, ensuring all tasks are performed efficiently and safely. Evaluate individual and team performance, provide real-time feedback, and address behavioral or quality issues. Reinforce company values, expectations, and professional conduct.Client & Internal Communication: Serve as the on-site point of contact for clients; ensure high levels of satisfaction and professionalism. Communicate effectively with office staff, the Field Manager, and other departments regarding job updates, challenges, and needs. Attend and lead team meetings focused on operations, safety, and performance goals.Job Execution & Quality Control: Prepare for jobs by reviewing scope, materials, and staffing needs. Supervise the proper handling, packing, transportation, and installation of furniture and artwork. Demonstrate and train advanced techniques in art hanging, furniture assembly, and custom packing. Monitor use of tools, equipment, and vehicles for safety and efficiency.Damage Control & Problem Solving: Investigate and report damages, collaborating with the Field Manager and Damage Control team. Manage communication with clients and staff regarding incident resolution. Promote preventative practices to reduce risk of damage.Facility, Vehicle & Inventory Oversight: Ensure trucks, kits, and tools are clean, organized, and maintained. Support tagging, inventory logging, and entry processes for storage items. Maintain supply levels and assist with inventory consolidation and storage preparation.Safety, Policies & Procedures: Promote OSHA compliance and company safety standards on every job. Ensure consistent application of company policies and recommend improvements.Training & Development Support: Assist the Operations Manager in updating position guide books and training programs. Support onboarding and cross-training of new hires across field roles.Qualifications: High school diploma or equivalent required. 3–5 years of experience in moving, delivery, installation, or logistics. Prior supervisory and customer service experience strongly preferred. Valid Driver's License; must pass background check and drug screening. Strong communication and leadership skills. Basic understanding of rates, billing, and documentation. Able to lift/carry items up to 100 lbs and perform physically demanding tasks. Work Environment: Frequently exposed to warehouse environments, moving equipment, road travel, and job site variability. May work in high-noise, high-activity settings and must follow safety procedures at all times.