Service Technician

Position Overview The Lens Service Technician reports to the Service Manager and is responsible for the repair, maintenance, calibration, quality control, and technical support of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, and projector lens systems and accessories. This position supports both in-house and field service activities by troubleshooting mechanical, optical, and electronic issues, performing preventative maintenance, and ensuring products meet factory performance specifications. The technician also provides technical assistance and product support to customers, sales teams, and service personnel, while assisting with product training, demonstrations, and continuous improvement initiatives. Additional duties and special projects may be assigned by management as needed. Company Overview At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division - they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division - they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles". Job Description Core Responsibilities Works closely with the Service Manager to coordinate repair priorities, manage workload distribution, and support customer service objectives. Evaluates the performance, condition, and quality control of new, repaired, and customer-owned lenses to ensure compliance with factory specifications and operational standards. Performs troubleshooting, diagnosis, repair, calibration, and preventative maintenance of Fujifilm optical products, including Broadcast, Cinema, ENG/EFP, CCTV, projector lenses, and related accessories. Provides technical support to customers, field sales teams, and service personnel regarding mechanical, optical, and electronic product issues. Assists with bench and field repairs while ensuring adherence to established repair procedures, quality standards, and turnaround time expectations. Develops repair estimates, documents service activity, and prepares technical reports related to product testing and repair performance. Proactively communicates and escalates repairs, delays and service disruptions to management when turnaround times may be affected by parts availability, resource constraints, or other operational issues that impact customer support expectations. Supports product demonstrations, trade shows, workshops, and customer training activities as required. Collaborates with internal departments and factory engineering teams to communicate product feedback, recurring issues, and opportunities for product improvement. Maintains a safe, organized, and professional work environment while following company procedures and safety guidelines. Performs additional assignments and special projects as directed by management. Training and Customer Support Tasks Builds and maintains strong relationships with customers, dealers, rental houses, cinematographers, camera assistants, and internal support teams. Provides technical training and operational support for new and existing Fujifilm optical products to customers, sales personnel, and service staff. Develops and maintains training materials, technical documentation, and service procedures to support internal knowledge sharing and customer education. Collaborates with global product, engineering, and service teams to provide detailed field feedback related to product performance, customer requirements, and future development opportunities. Supports sales and marketing initiatives through technical expertise, customer consultation, and product application support. Continuously expands technical knowledge of current and emerging products, technologies, and industry trends. Education Bachelor's degree in Optical Engineering, Mechanical Engineering, Electronics, or a related technical field preferred, or a minimum of 4 years of hands‑on industry experience servicing professional Broadcast, Cinema, or optical lens systems. Equivalent combinations of technical education, specialized training, and relevant industry experience will also be considered. Required Skills and Abilities Ability to work effectively in a fast-paced, customer-focused technical service environment while managing multiple priorities and deadlines. Strong mechanical, optical, and electronic troubleshooting skills with exceptional attention to detail and problem-solving ability. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to customers, colleagues, and non-technical audiences. Ability to conduct technical presentations, customer demonstrations, and training sessions for both small and large groups. Demonstrated ability to work independently while also collaborating effectively within cross-functional teams. Strong organizational and time management skills with the ability to prioritize workload and adapt to changing business needs. Proficiency with computers, software applications, Microsoft Office, Salesforce, and common industry imaging and post-production tools. Ability to research, analyze, and interpret technical information and apply sound judgment in resolving product and service issues. Demonstrated initiative, professionalism, and commitment to continuous learning and technical development. Willingness and ability to travel domestically and internationally, including customer sites, trade shows, production sets, and headquarters in Japan. Salary and Benefits $28.00 - $30.00 per hour, depending on experience Medical, Dental, Vision Life Insurance 401k Paid Time Off EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io). #J-18808-Ljbffr Merck & Co.