Front Office Assistant - Orlando Health Imaging Centers

Position Summary

Where You'll Work (and Why You'll Love It!)

At Orlando Health Imaging Centers, our expert medical teams use advanced imaging tools that produce highly detailed images and precise results. Our facilities are accredited by the American College of Radiology (ACR) for our staff qualifications, image quality, safety policies and quality assurance. Your screening exam will be evaluated by a board-certified radiologist, providing you with a timely diagnosis and setting you on the quickest path to treatment and recovery.

A Day in YOUR Life as a Front office Assistant

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Location : 5151 Winter Garden Vineland Rd, Windermere, FL 34786

Schedule : Full Time

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Required Qualifications

• Education/Training
• High School diploma or equivalent.

• Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Benefits Beyond the Expected

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.

Orlando Health team members enjoy:

• Benefits that begin on Day 1
• Four (4) weeks paid parental leave
• Debt-free degrees through our Preferred Education Program
• Tuition reimbursement and loan repayment programs

The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us!