Desktop Support Engineer

Workstation EngineerThe workstation engineer will be responsible for managing all aspects of the corporate desktop, which includes but is not limited to software packaging, patch management, and automation. They will participate in daily Operations calls and serve as an escalation point for junior members of the team. The ideal candidate will have a clear track record that demonstrates growth in their current role, taking on progressively more challenging projects and positions. The Workstation Engineer must have a strong knowledge of SCCM, Active Directly, Group Policy, Office 365, Intune, and Azure Active Directory.Key ResponsibilitiesSystem administration of cloud applicationsSoftware packaging, deployment, and automationDesktop standardization, patching, and maintenanceSupport of mobile infrastructureVulnerability ManagementLicense ManagementConform to ITIL based standards of IT Service ManagementParticipate in desktop support projectsProvide Tier 3 supportAdministration and management of Office 365 environmentGenerate new ideas, find creative ways to better support end-usersSupport and maintain current SCCM environmentUpgrades of on-premises systems and toolPatch and maintain resources in AWSParticipate in daily Operations callsShare on-call responsibility with other members of the IT Service DeskKey Behavioral ExpectationsDrives for ResultsCommunication and EngagementUnleashes InnovationMinimum QualificationsCollege degree desirable but not required.5+ years working in a similar capacity in a small to medium-size teamKnowledge, Skills & Abilities RequiredExpertise with Windows Desktop 10Proficient installing, configuring, servicing, and troubleshooting OS issuesExpertise in supporting a Windows server environmentExperience supporting SS&C (formerly DST) suite of applications preferredStrong knowledge of the Office 365 platform including Exchange Online, SharePoint Online, and Azure Active DirectoryThe ability to execute on a vision with minimal direction and guidanceExperience supporting using Microsoft Endpoint Manager (Intune) strongly preferredService Now support and development preferred, but not requiredWorking knowledge of desktop security tools such as Cb Protect, Cb Response, Microsoft ATP a plusFamiliarity with Amazon Web Services and related technologiesProficiency supporting Mac OS in a corporate environment strongly preferredExperience managing iOS and Android devices using tools such as VMWare Workspace One (Airwatch) or Microsoft IntuneStrong customer focusThe ability to prioritize several competing prioritiesCertifications in SCCM, Office 365, and other technologies are not required, but strongly preferred