Resolution Specialist

Resolution Specialist

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we've grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Plano, TX-based team. This role is bonus eligible up to $1400/month

Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

• Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
• Negotiate payment arrangements based on Firm and client standards
• Make outbound calls manually and via the Firm's dialer system to attempt to collect consumer debts
• Follow with consumers on missed and returned payments
• Exhibit customer service standards consistent with all quality assurance expectations
• Meet all monthly collection and production goals
• Maintain knowledge of and follow all laws and regulations governing debt collection
• Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Two years of experience in a high-volume call center
• Third party/legal debt collection experience preferred
• Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
• Strong negotiation skills
• Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
• Ability to multi-task and manage time effectively
• Ability to be flexible to adapt and act quickly when urgent matters require it
• Ability to maintain professional working relationships in a highly competitive environment
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
• Ability to maintain confidentiality

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match