Insurance Follow UP Specialist

Insurance Accounts Receivable SpecialistMadison HeightsPay: starting at $55,000Job Type: Full-TimeWork Location: Remote, Hybrid, or Onsite (based on organizational needs)About Healing HavenHealing Haven is a state-of-the-art behavioral health organization with three clinics across Metro Detroit supporting children with autism and their families. We take a family-centered approach to care and provide a full continuum of services, including Applied Behavior Analysis (ABA) Therapy, Speech Therapy, Occupational Therapy, Counseling, Parent Training, and Autism Diagnostic Testing. Through our collaborative, multidisciplinary model, we work together to help children and families reach their fullest potential.Position OverviewWe are seeking an experienced Insurance Accounts Receivable Specialist to join our growing Revenue Cycle team. This role requires strong experience in healthcare or behavioral health billing and involves managing insurance claims, resolving denials, monitoring authorizations, and ensuring timely reimbursement using the CentralReach platform.Compensation & BenefitsSalary based on experienceComprehensive medical, dental, and vision coverage with employer contributions towards medicalEmployer-paid $50,000 life insuranceShort-term disability coverage401(k) retirement planEarned Wage Access for financial flexibilityGenerous paid time offKey ResponsibilitiesManage insurance accounts receivable and follow up on outstanding balancesResearch and resolve denied, rejected, and underpaid claimsSubmit corrected claims, appeals, and supporting documentation as neededWork with insurance payers to obtain claim status updates and secure reimbursementUse CentralReach for billing workflows, claims, payment posting, and reportingMonitor authorizations and ensure accurate service billing against approved unitsMaintain accurate insurance and payer records within CentralReachCollaborate with intake, clinical, and authorization teams to resolve billing issuesSupport month-end reporting and revenue cycle performance trackingRequirements2+ years of insurance accounts receivable experience in ABA, healthcare, or behavioral health settingExperience with ABA billing and revenue cycle processes preferredProficiency in CentralReach (billing, claims, payment posting, reporting)Strong understanding of denials, appeals, ERAs, EOBs, CPT codes, and modifiersExperience with insurance authorizations and payer requirementsStrong analytical, organizational, and communication skillsAbility to perform standard computer-based work in an office or remote environment (e.g., prolonged computer use, data entry, and digital document review)