Studio Manager

Studio Manager

At Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference. We've been named "Best Facial" by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way. Oh, and the word Heyday... it means the period of your life when you're at your prime. We believe every day should be your Heyday – we happen to start with skin.

As the Studio Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

Responsibilities

Team & Shop Management

• Manage and develop 25+ team members, creating a culture of ownership and results
• Provide high-level service and hospitality to clients, both internally and externally
• Manage all day-to-day tasks and operations from the front of house to back of house
• Build and foster relationships with employees and clients
• Celebrate team wins and show gratitude daily
• Coordinate onsite and offsite Studio events, group events, and promotions.
• Exceptional communication skills, polished, and professional demeanor
• Administer employee performance reviews
• Review client surveys, client satisfaction, respond and follow-up in a timely manner

People Planning & Staffing

• Identify and develop high-potential employees to create a bench of talent across all roles
• On-board/Hire/Recruit: develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
• Provide in the moment and developmental feedback and coaching to all members to set and achieve goals

Business Acumen

• Drive revenue through scheduling optimization and shop utilization
• Drive client loyalty through ongoing Memberships
• Assist in the development of business plans to achieve shop forecasts, metrics and goals
• Partner with Marketing to develop new client acquisition and retention plans
• Manage the studios P&L to increase revenue and manage expenses

Qualifications

• Proven experience owning P&L and financial performance targets in the health & wellness industry
• Deep respect for and understanding of client experience drivers and hospitality
• Proven track record working with hourly workforce
• Beauty/Spa experience is an advantage
• Basic knowledge of employment law, policies, processes and programs
• Proficient computer/Microsoft skills, including Excel/Google Sheets
• Ability to travel between Shops when needed
• Flexible to workdays, nights, weekends and holidays to meet the needs of the business
• College degree preferred
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

We're Heyday, a fast-growing skincare brand transforming the facial experience—and we're just getting started. With over 1 million facials performed over the past ten years, we've proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it's not just about skin. It's about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey. We've been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you're an esthetician, shop leader, or part of our corporate team, you'll be surrounded by people who are as driven, caring, and innovative as you are. At Heyday, we're always looking ahead—because the best is yet to come. Ready to be part of what's next? Compensation: $75,000.00 - $85,000.00 per year