Business Analyst

Affinity FCU is looking for an experienced Business Analyst to join our team!

The Business Analyst is primarily responsible for processing, interpreting and documenting business processes. They will help to improve business efficiencies using their knowledge of both IT and business functions. They will assess how departments perform their tasks and identify areas that can be improved to increase efficiency and strengthen business processes. They will conduct research and analysis to help the Solutions Delivery Managers, the Business Systems Analyst and other IT areas come up with solutions to solve business problems, and they will help to introduce the solutions to the business areas, coordinate UAT and implementation.

The Business Analyst will join project teams in the discovery phase with the goal of understanding the scope of the project, the goal, expectations and requirements. They will organize and coordinate a series of requirements elicitation workshops with stakeholders, discussions with subject matter experts and vendors as needed. They will translate the business requirements into technical solutions that will improve the member experience, efficiency, effectiveness, reduce risk and support the business area.

The starting pay range for a new hire in this role is $70-$75k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts evaluation of end-to-end processes and accurately document business discovery sessions with internal stakeholders to assess their needs.
• Create, review, and update current process documents as needed and obtain stakeholder sign-off.
• Act as a point of contact, liaising between the Project Manager/Lead, team members, and vendors to ensure requirements are met.
• Evaluate business requirements in the context of our overall system architecture, keeping in mind the end-to-end experience including the consumer and the back office.
• Ensure all business requirements are documented.
• Define and develop Epics, Stories, Acceptance Criteria and User Acceptance Test scripts and training material to execute the development and implementation of defined solutions.
• Translate the business requirements into technical solutions.

• Perform gap analysis between business requirements and the current state of the technical and functionality of the systems and the data. Develop overall solution design options and recommendations while considering the pros and cons.
• Acts as an IT liaison and expert resource to support the assigned business area with consultation and guidance. Works directly with management of the assigned business area to become educated in the business functions. Acts as the subject matter expert for the business area for the various data, functional and non-functional requirements.
• Coordinates information gathering for the various audits and exams by governing bodies (e.g. NCUA). Help with finding resolutions.
• Assist with upgrades and releases with a focus on managing UAT with the various business areas. Perform testing of systems and applications including the development of effective test plans, testing criteria and analysis of testing results. Coordinate testing efforts with departments or quality control individuals.
• Assist with documenting UAT test cases and coordinating testing with the users to ensure successful completion of all test cases.
• Working with the project teams to get updates on deliverables.
• Adhere to the project management approach, methodology (waterfall, agile, scrum, lean, hybrid, etc.) and toolset for the Software Development Life Cycle (SDLC) of the project. Support, use and manage the project management tools and help to create project dashboards and charts as needed.
• Supports all project activities from start to finish as needed. Work closely with the Project Manager/Lead and the Project Team.
• Backs up the Project Coordinator, filling in for the PC as needed.
• All other duties as assigned to meet the needs of the department.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in a related field or Business Analyst Certificate or 3 years of experience working in a credit union or bank or experience documenting and managing requirements.

MINIMUM QUALIFICATIONS

• Strong communication, interpersonal and collaborative skills.
• Working knowledge of the Atlassian Suite, specifically Jira and Confluence, Smartsheet, JIRA, Salesforce, Microsoft Project etc.
• Experience with Microsoft Office (Project, Word, Excel, and PowerPoint), email and electronic calendar (Outlook), Zoom.
• Experience with Microsoft Visio or Lucid Chart or similar flowcharting application.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical /dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services and earn paid time off for volunteering, and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program. Explore career opportunities with Affinity and “Belong to Something Better.”

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation. Explore career opportunities with Affinity and belong to something better.

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check. I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company’s established hiring practices.