Administrative Team Lead

Access Dubuque

Dubuque, IA

Great River Oral And Maxillofacial Surgery

1 Positions

ID: 92126

Posted On 06/16/2026

Job Overview

We are a patient focused oral surgery practice seeking a self-motivated, professional, confidential, team-oriented administrative leader committed to superior customer service. This full-time position supports and leads the Administrative team while helping coordinate training, scheduling, patient care support, customer service, and administrative workflows across multiple office locations.

We offer a friendly, caring work atmosphere with competitive pay and excellent benefits.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

Position Title: Administrative Team Lead

Effective Date: 06-01-2026

Classification: Exempt, Regular, “At Will” Work Status

Reports To: Practice Administrator

Working Conditions/Physical Requirements:

· Sitting 80%

· Standing/walking 20%

· Moderate noise levels from Medical and Surgical equipment

· Medical, office, and lab setting

· Exceptional hand dexterity and typing skills to work with standard software programs provided.

· Good Mathematical aptitude to prepare and interpret financial reports, collect, and track payments and account balances, and maintain financial integrity for the practice.

· Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer data entry and the preparation of treatment plans.

Position Summary: Primary responsibilities are to be a participating team member and the Lead for the Administrative Assistant team members and to develop, implement and coordinate a training program for the practice administrative team.

Essential Functions:

· Train, mentor, and supervise the Administrative Assistant team in all offices.

· Working full-time as a part of the administrative team.

· Prepare and distribute weekly schedule for Administrative Assistant team.

· Develop a training guide for the Administrative Assistant.

· Assist with the development and implementation of administrative policies and procedures.

· Practice Building: Establish and maintain open communication with referring doctors and staff as it relates to coordinating appointments and patient care.

· Implement and facilitate customer service training programs for the administrative team.

· Train and assist with patient financial treatment consultations.

· Communicate with Practice Administrator and evaluate staff training programs and various projects.

· Maintain competency in Practice Administrative Software Programs, including WINOMS, Patient Manager, PBHS referral system and third-party financing programs.

· Maintain good rapport and cooperative relationships. Approach conflict in a constructive manner. Help to identify problems, offer solutions, and participate in their resolution.

· Participate fully with all compliance activities and take responsibility for reporting improprieties to the proper management personnel.

· Provide superior customer service consistent with the mission and values of GROMS.

· Maintain confidentiality of information pertaining to patients, doctors, referring doctors, employees, and visitors to GROMS. Discuss confidential information in the appropriate setting with the appropriate personnel.

· Represent the GROMS practice in accordance with the Mission, Vision, and Values of the practice.

Experience and Education:

· Bachelors or Associates Degree in a related field or equivalent experience.

· Minimum three years’ experience including administrative/managerial background.

Success Factors:

· The individual must be self-motivated, confident, and possess excellent written and oral communication skills.

· Interpersonal skills necessary to initiate and maintain collegial relationships with doctors, practice administrator, and co-workers.

· Analytical skills are necessary to perform principal duties and responsibilities of job description.

· Basic computer skills including Microsoft Word and Excel.

Special Requirements:

Job offer may be contingent upon successful completion of a background check.

Submit resume and references by email or mail to:

Great River Oral Surgery

Attn. HR - Joyce Hancock

100 Bryant St., Dubuque, IA 52003

Great River is an equal opportunity employer

Primary Contact

1673532734650

Joyce Hancock

HR Specialist, Human Resources

View phone number on click.appcast.io

Phone

Fax

[email protected]

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Job Details