Registrar II

Job Title

Education/Experience:

High School graduate or GED

Minimum of 2 years experience (Preferred)

Minimum 1 year experience in Insurance Verification (Preferred)

Skills:

Demonstrates excellent customer service

Ability to manage and prioritize multiple tasks in fast paced environment

Strong problem solving, problem prevention and decision making skills

Ability to convey empathy

Excellent oral and written communication skills

Ability to maintain composure and restore calm in a stressful situation

Uses good judgment and diplomacy when dealing with others

Desire and ability to work in a team environment

Computer proficient with ability to learn multiple software applications

Familiar with insurance carrier requirements

Ability to work with minimal supervision

Essential Functions:

Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.

Immediately greet patient with courtesy and respect upon arrival at the office.

Provide timely assistance at the Kiosk while gathering patient registration information in an accurate, professional, and courteous manner.

Prepare in advance the office encounters by checking for managed care referral information, BWC allowed diagnosis, and verification of eligibility and benefits via Clearwave (as indicated).

Collect all co-payments and other balances due at time of registration.

Account for new and in progress visits on a daily basis.

Accurately enter/post daily charges, receipts and adjustments; prepare deposit slips and batch header forms; maintain cash box.