Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2015 and has grown into a team of 17 who work together in a close-knit, high-integrity environment. Before becoming an agent, I was the Director of Sales for an insulation and building materials company, which gave me a strong foundation in leadership, performance, and team development.

I earned my M.B.A. from Western Kentucky University and have been honored as a Presidents Club award winner and multiple-time Ambassador Club qualifier. I’m married to my high school sweetheart, and we have two boys in college. Outside of work, I love playing golf, following sports, and have even attended championship games. We also have three dogs at home, so life stays busy and fun.

I’m very active in the community, sponsoring golf tournaments, supporting the March of Dimes, working with the Lions Club, and staying involved in local events throughout the year.

Our team enjoys free snacks and coffee, cash promotions, and opportunities to earn extra PTO. When goals are met, we often wrap up early on Fridays, and we even pay out unused sick days. We also offer a 401(k), health benefits, licensing reimbursement, and a strong focus on personal and professional development. Team-building events and outings are a regular part of our culture.

We have a tenured, close-knit team and take pride in a positive, supportive environment. Culture is a big priority here, and we look for people who are kind, motivated, detail-oriented, and team-focused. If you’re someone who is hungry to grow, values integrity, and wants to be part of a strong, supportive team, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bob Hohman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.