Assistant Director of Operations

Job Description

Job Description

You May Be a Great Fit as the Assistant Director of Operations at Britney Hollick State Farm if:

• Youre detail-oriented , especially when handling sensitive information or important claims.
• You stay organized and focused , even when juggling multiple conversations or tasks.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You bring optimistic energy and can turn stressful moments into moments of reassurance.
• Youre a natural relationship-builder who earns trust quickly and keeps it.

Location Address: 5791 Library Rd. Ste 3 Bethel Park, PA 15102
30 S Main St. Washington, PA 15301

At Britney Hollick State Farm were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us .

The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with agency goals. This position plays an important role in coordination, team communication, and operational consistency.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Benefits

• Bonus based on performance
• Competitive salary: $55,000-$65,000+
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Ive been in the insurance business for 10 years, and my family has been part of the industry for more than 67 years. Today, our agency includes a team of eight and continues to grow with a strong focus on professionalism, service, and long-term career development.

I hold a bachelors degree in Economics from Penn State University and a CLU designation, and Im licensed across multiple states in property and casualty, life and health, annuities, and financial services. Our office was also recognized as a 2026 Top 3 Best of the Best insurance agency in Southwest Pennsylvania.

Community involvement is a big part of who we are. I serve as President of the Bethel Park Community Foundation and Treasurer of the Bethel Park Public Library Board, and we regularly participate in local events, youth sports sponsorships, and initiatives like Washington, PAs Kids Fest and Bethel Bounty.

Our culture is team-oriented, customer-focused, and built around continuous learning and professional growth. We believe in helping people protect what they have while also planning for the future, and that mission guides everything we do.

For our team, we offer career development opportunities, tuition reimbursement, a paid lunch hour, regular team lunches, advancement paths, and chances to get involved in the community. If youre looking for a professional, growth-focused environment where you can build a long-term career while making an impact, this could be the right fit for you.