Registration Specialist

Job Title

Hybrid: Our physical office is in Olympia, WA. We offer flexible work schedules and locations. This is a hybrid position where most of the work can be done remotely. However, you must reside in the state of Washington and travel to in-person activities, meetings, and events as needed for business purposes.

The Office of Financial Management (OFM) serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. Our team includes budget advisors, researchers, and other experts, all dedicated public servants working towards an equitable future for every Washingtonian. If you want to play a key role in enhancing how state government serves its citizens, you've found the right place. Join us in making a meaningful difference for every Washingtonian! We value integrity, equity, and belonging, while bringing fairness, objectivity, and a statewide perspective to the registration team.

The job opportunity Join our team and help support the financial operations of more than 100 Washington State agencies. Statewide Registration maintains supplier and customer records used to process payments and receipts. The team handles approximately 5,000 new registrations each month. As a Registration Specialist, you will establish and maintain supplier and customer records, accurately upload/download documents, enter data into the state's financial management system, process record changes, and ensure compliance with state and federal requirements. This is an excellent opportunity for a detail-oriented professional who enjoys working with the public, providing exceptional customer service, while making a meaningful impact across state government.

What you'll work on:

• Provide outstanding service to suppliers, customers, and agencies when answering the registration multi-line telephone, shared group email, and physical mail.
• Accurately add registration forms into the document management system for subsequent analysis.
• Analyze financial documents, creating new statewide supplier and customer records, determining the accuracy of the information for compliance with IRS requirements and OFM procedures.
• Make changes to records based on supplier and customer requests, while keeping a watchful eye to electronic funds transfer fraud.
• Audit banking information to facilitate automated payments.
• Resolve processing inquiries by corresponding with suppliers and customers when unable to validate forms.
• Develop and maintains unit procedures manual.

What we need you to bring:

• Demonstrates the ability to provide professional, responsive, and customer-focused service to a variety of stakeholders, utilizing email and multi-line phones.
• Proficiency in using office applications, including document management systems, email, word processing, and spreadsheets. Knowledge of other business applications is a plus.
• Ability to accurately review, validate, and maintain confidential financial registration documents in accordance with policies and procedures.
• Ability to organize, prioritize, and process a high volume of work, while maintaining accuracy and attention to detail.
• Ability to interpret and apply procedures.
• Ability to exercise sound judgment, problem-solving skills, and attention to detail.
• Ability to adapt to changing systems, processes, and priorities.

We are committed to finding the candidate whose skills and experience align best with this role. We recognize that strong candidates may come from a variety of professional backgrounds and experiences. If your qualifications align with the role and you excel in collaborative environments, can manage competing priorities, and are committed to equitable and inclusive practices, we encourage you to apply.