Specialist, Lean Maturity & AI Enablement

* Lead lean maturity efforts by identifying and applying opportunities to use AI in support of continuous improvement, problem solving, and operational effectiveness.* Provide consultation and hands-on support for problem-solving efforts, including development of standard work, leader standard work, metric usage, and team huddle practices.* Serve as a lean advisor for approximately one-third of the overall ISS organization, partnering with business areas to strengthen processes and improve team performance.* Support the Licensing, Commissions, and Support Services teams through lean consultation, process improvement, and practical AI enablement.* Drive initiatives that create measurable savings and efficiencies that can be returned to the businesses supported.* Experience coaching/implementing elements of the Lean Management System* Lean Yellow Belt or Lean Green Belt certification required.* Demonstrated technical aptitude, with the ability and interest to explore and apply AI capabilities in a business environment.* Experience supporting process improvement, operational metrics, team huddles, and structured problem-solving efforts.* Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.* Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.* Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.* Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.* Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.* Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.* Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.* Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.* Mentors, educates and trains others on the use of process design techniques, methods and tools.* Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.* Coordinates activities for a process project team and helps monitor project schedules and costs.We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care - and we've been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can *feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're, too, and let us know - #J-18808-Ljbffr Nationwide Mutual Insurance Company