Medical Assistant

Medical Assistant

Friend Health is seeking a dedicated and patient-centered Medical Assistant to assist providers and nursing staff in the examination, treatment, and care of patients in an outpatient clinic setting. This role is responsible for performing both clinical and administrative duties, ensuring the highest quality of patient care while maintaining compliance with safety, confidentiality, and regulatory standards.

Essential Duties and Responsibilities

Clinical Duties

• Assist providers, RNs, and LPNs in examinations, procedures, and direct patient care.
• Perform venipuncture, EKGs, audiometry tests, retina screenings, and waived laboratory tests (e.g., urine dipstick, pregnancy tests, hemoglobin checks).
• Collect, label, and log laboratory specimens while maintaining proper handling procedures.
• Administer medications and immunizations as directed by a provider (excluding IV medications).
• Conduct health screenings and assessments (e.g., Ages & Stages Questionnaire, SBIRT, depression screening).
• Obtain and record vital signs, ensuring timely communication of abnormal findings to the provider.
• Prepare and maintain clean and stocked examination rooms before and after patient visits.
• Assist with instrument sterilization, medical supply inventory, and equipment maintenance.
• Facilitate patient transportation by assisting patients in wheelchairs, stretchers, and exam tables when necessary.

Administrative & Data Management

• Utilize Electronic Medical Records (EMR) to document patient visits, vitals, screenings, and care instructions accurately.
• Prepare and retrieve patient records, referrals, laboratory results, and consultation reports before provider visits.
• Process and track referrals, ensuring timely patient follow-up.
• Assist with provider desktop management, including scanning, faxing, and responding to messages.
• Participate in daily huddles, care team meetings, and patient care conferences to support team-based care.
• Monitor and report abnormal refrigerator temperatures for vaccine and specimen storage.

Customer Service & Communication

• Provide exceptional patient-centered care, maintaining a professional and respectful demeanor at all times.
• Communicate with pharmacies, providers, and patients regarding prescriptions, refills, and medication education.
• Ensure adherence to HIPAA policies by maintaining patient confidentiality at all times.
• Assist patients and families in understanding discharge instructions, referrals, and follow-up care plans.
• Respond to incoming and outgoing calls, ensuring timely assistance for patient needs.

General Responsibilities

• Participate in staff training, in-services, and continuing education to maintain competency.
• Maintain compliance with infection control protocols and designated isolation procedures.
• Support emergency response efforts, including basic life support and first aid as required.
• Perform other duties as required or assigned within the scope of responsibilities.

Education and Experience Requirements

• High school diploma or GED equivalent (Required).
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification (Required).
• Current CPR certification required.
• Minimum of one (1) year of clinical experience in an outpatient or ambulatory care setting.
• Proficiency in Electronic Health Records (EHR) systems.
• Strong data entry, administrative, and organizational skills.

Occupational Risk for Exposure to TB

This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:

• Documented medical contraindications
• Documented religious objections

Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law.

In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, including during the application or hiring process.

Compensation & Benefits

Hourly wage: $19.59

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 403(b) retirement plan with employer contributions
• Generous paid time off (PTO) and holidays