Assistant General Manager Restaurant/Entertainment

Job Description

Job Description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC's hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 5,000 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Assistant General Manager - Beat The Bomb DC

Essential Duties & Responsibilities :

The Assistant General Manager will be a true owner of their business, alongside the General Manager. We are looking for someone who brings lots of energy, positivity and concrete hospitality experience to the DC location. They need to be a natural leader and coach, have a strong passion for the product, and, above all else, love engaging with customers. They will need to do all of this while carefully managing the business and the P&L along with the General Manager. This person must be willing to work shifts on the floor and be able to handle any role in the building from cook to tech operations. This will be a critical job with significant interactions with the HQ team and the opportunity to step into a General Manager role as Beat The Bomb grows.

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, community relations, street team engagement, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
  • Bring Positivity
  • Take Responsibility
  • Build the Future
  • Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal Assistant General Manager :

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker. We want someone who thinks as if they were an owner.
• F&B Experience – you have led facilities that have a significant food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your "hands dirty" (we're a paint-blast facility, after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff professionally
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operation expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well-thought-out decisions

Qualifications :

• Minimum 5 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Assistant General Managers should be on site)
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience with G-Suite products preferred
• Willingness to relocate in the future is a major plus
• Must be willing to travel for training
• Bachelor's Degree preferred
• References upon request

What We Offer :

• Competitive Salary and Quarterly Bonus Opportunities
• Paid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4
• 401k plan
• Referral Bonuses
• $500 Annual Learning Stipend for professional development
• Medical, dental, and vision insurance
• Transit Benefits
• Life Insurance Benefit
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!