IT Support

Description

Key Responsibilities Provide first level technical support for hardware, software, network, and account related issues. Deliver on site assistance for desktops, laptops, printers, mobile devices, and peripherals. Perform basic troubleshooting and escalate complex issues to L2/L3 teams, and Team Leads when needed. Handle ticket creation, updates, and closure within the ITSM system. Support user onboarding and offboarding, including device setup and account provisioning. Assist with password resets, access requests, and MFA support. Maintain inventory of IT equipment, including asset tagging and tracking in ServiceNow, Tanium and Spreadsheets. Install and configure standard applications and security tools. Provide hands on support during meetings, conference room setups, and AV troubleshooting. Follow established SOPs, knowledge base articles, and escalation procedures. Ensure excellent customer service, professionalism, and clear communication with end users. ________________________________________ Required Skills & Qualifications 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role. Strong understanding of: o Windows and/or macOS environments o Office 365 or Microsoft 365 o Basic networking concepts (DNS, DHCP, Wi Fi) o Ticketing systems (ServiceNow, Tanium, Spreadsheets etc.) o Bomgar Ability to troubleshoot common hardware and software issues. Strong communication and customer service skills. Ability to work independently and manage time effectively. Must be physically present onsite at OMRON Hoffman Estates office from Monday Friday 8:30 am 4:30 pm. CST Available for occasional overtime or weekend support (with IT Manager approval). Ship Laptop Hardware to ensure new hires receive them in a timely matter Ensure return boxes are shipped to Offboarded users in a timely manner to retrieve OMRON hardware Work with OMRON Team to ensure support for OMRON On-site town hall meetings at our Executive Conference room and various Conference rooms at the Hoffman Estates location. Ability to track IT work in servicenow troubleshoot and add resolutions to the SNOW ticket.

Skills

help desk support, service desk, windows 10, phone support, office 365, servicenow, active directory, password reset, hardware

Top Skills Details

help desk support,service desk,windows 10,phone support,office 365,servicenow,active directory,password reset,hardware

Additional Skills & Qualifications

The IT Service Center Analyst II will be responsible for providing first class technical support to all Omron internal staff and contractors who have access to Omrons internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported Omron entities locally and remotely. Maturity of judgment under pressure and the ability to triage and diagnose the level of user needs is essential. The IT Service Center Analyst II must be able to prioritize tasks and multitask appropriately while working in a rapidly changing global environment.

Experience Level

Entry Level

This is a Contract position based out of Pleasanton, CA.

The pay range for this position is $28.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pleasanton,CA.

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.