IT Support Specialist

Job SummaryWe are seeking a Desktop Support Technician to provide onsite technical support for end users in a corporate office environment. This role is responsible for troubleshooting hardware, software, networking, and collaboration technology issues while ensuring an exceptional customer experience. The ideal candidate will have experience in help desk or desktop support, strong Microsoft technologies knowledge, and the ability to independently manage support requests, hardware deployments, and conference room technology.Key ResponsibilitiesProvide onsite desktop and end-user support for Windows and macOS environments.Troubleshoot and resolve hardware, software, operating system, and application-related issues.Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.Diagnose and resolve network connectivity issues involving DNS, DHCP, Wi-Fi, and other basic networking technologies.Utilize ServiceNow and remote support tools such as Bomgar to manage, troubleshoot, and resolve incidents and service requests.Document troubleshooting steps, resolutions, and technical details within ServiceNow tickets.Deploy, configure, and support desktops, laptops, mobile devices, and peripherals.Coordinate laptop shipments and equipment provisioning to ensure new hires receive hardware on schedule.Manage hardware recovery efforts by coordinating the shipment of return equipment boxes for offboarded employees.Support conference room technology, executive meeting spaces, and company-wide town hall events.Provide audiovisual and collaboration support for Microsoft Teams meetings and conference room systems.Assist with device imaging, hardware refreshes, software installations, and asset management activities.Escalate complex technical issues to appropriate support teams when necessary.Maintain a high level of customer service while supporting users across the organization.Required Qualifications3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role.Experience supporting Windows and/or macOS operating systems.Strong knowledge of Microsoft 365 and Office 365 applications.Familiarity with ticketing systems such as ServiceNow.Experience using remote support tools such as Bomgar.Understanding of networking fundamentals, including DNS, DHCP, Wi-Fi, and basic connectivity troubleshooting.Ability to troubleshoot common desktop hardware and software issues.Strong communication, problem-solving, and customer service skills.Ability to work independently and effectively manage multiple priorities.Experience documenting technical issues and resolutions within a ticket management system.Ability to work onsite Monday through Friday during standard business hours.Flexibility to provide occasional after-hours or weekend support as needed.Preferred QualificationsExperience supporting executive users and conference room technologies.Knowledge of hardware deployment, shipping logistics, and asset management processes.Experience supporting Microsoft Teams and audiovisual collaboration platforms.Familiarity with enterprise endpoint management and device lifecycle support.Top SkillsDesktop & End-User SupportWindows & macOS AdministrationMicrosoft 365 / Office 365ServiceNow Ticket ManagementBomgar Remote SupportHardware & Software TroubleshootingDNS, DHCP & Wi-Fi NetworkingLaptop Deployment & Asset ManagementConference Room & AV SupportCustomer Service & Communication SkillsJob Type & LocationThis is a Contract position based out of Pleasanton, CA.Pay and BenefitsThe pay range for this position is $28.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Pleasanton,CA.Application DeadlineThis position is anticipated to close on Oct 17, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006332840Profession: Helpdesk/Desktop