Bilingual Customer Service Specialist

Location: 160Newtown Barracks Road 2nd Church Street Belize City, Belize Job Id: 774 # of Openings: 1 Location: Belize City, Belize — In Office Office Address: 160 Newtown Barracks Road Channels: Phone & Email Start Date: September 17, 2026 Why CustomerHD BPO? At CustomerHD BPO, we believe work should be more than just a job. We are committed to creating a supportive, welcoming, and engaging environment where our employees can grow professionally while enjoying the experience along the way. What We Offer Paid on time, every time Full hourly rate paid during training Daily training cash bonus during the first week Taxi services provided during the first week and during off‑hours for shifts starting at or before 7:00 AM or ending at or after 8:00 PM Complimentary meal on your first day Foosball tables and games in the office Casual dress code Employee recognition program featuring DotBox donuts, CustomerHD swag, food and grocery vouchers, phone top‑up cards, and more Employee of the Month, Quarter, and Year awards with bonuses Vacation and sick leave benefits Company swag Volunteer opportunities Hear From Our Team “I like the positive energy of my team and the help our Team Lead is always willing to give.” “The bosses are very welcoming and friendly. In many workplaces, higher‑level staff can be distant or unapproachable toward employees in non‑managerial roles. However, at CustomerHD BPO, leadership is kind, approachable, and treats all employees with respect and dignity.” “I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANK YOU FOR THE OPPORTUNITY.” “What I like about CustomerHD BPO is that it offers a new experience in the BPO industry — it is less stressful and more enjoyable than others. I am really enjoying the experience and thankful for the opportunity to work with this company.” About CustomerHD BPO CustomerHD BPO is headquartered in Raleigh, North Carolina, USA, with an expanding presence in Belize City. We are a BPO committed to changing the perception of traditional call centers and BPOs. While we provide phone, email, and chat support for our clients, our focus goes beyond customer service. We invest in our people, our culture, and our work environment. At CustomerHD BPO, we strive to create an atmosphere that encourages professional growth, personal development, empowerment, and problem‑solving — with a little fun along the way. Position Summary The Bilingual Customer Service Specialist will provide exceptional customer service and support to homeowners, residents, board members, and property managers within Homeowners Association (HOA) communities. In this role, you will serve as a primary point of contact for community‑related inquiries. You will assist customers with questions regarding account information, community rules and regulations, maintenance requests, amenity reservations, assessments, violations, architectural requests, and general property concerns. The ideal candidate will have strong communication, problem‑solving, and conflict‑resolution skills. You should be comfortable handling challenging conversations while maintaining professionalism, empathy, and a customer‑focused approach. This position requires the ability to multitask in a fast‑paced, high‑volume environment, navigate multiple systems simultaneously, accurately document customer interactions, research issues, and provide timely resolutions or appropriate escalations. Key Responsibilities Respond to homeowner and resident inquiries through phone and email. Provide accurate information regarding HOA policies, community guidelines, and governing documents. Document customer interactions accurately and maintain detailed records. Create and track service requests, maintenance concerns, and community issues. Coordinate with property managers and community associations to support timely resolution of customer concerns. De‑escalate difficult situations and resolve complaints professionally. Research customer issues and provide accurate solutions or appropriate escalations. Follow established HOA procedures, service standards, and compliance requirements. Maintain accuracy and professionalism while handling a high volume of customer interactions. Deliver an exceptional customer experience while meeting productivity and quality expectations. Qualifications Bilingual English and Spanish — REQUIRED Customer service or call center experience preferred, but not required Strong verbal and written communication skills Strong problem‑solving and conflict‑resolution skills Ability to remain calm and professional under pressure Strong attention to detail and accuracy Ability to multitask and navigate multiple systems Ability to work effectively in a fast‑paced, team‑oriented environment Fast-paced, high‑volume customer service environment Requires urgency, accuracy, and emotional intelligence Frequent interaction with homeowners, residents, property managers, and community representatives Team‑oriented and performance‑driven environment #J-18808-Ljbffr