Patient Access Representative (Pontiac)

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth, timely registration/admission process. Essential Functions and Responsibilities Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include thorough interviewing techniques, registers patients in appropriate status, follows registration guidelines, and ensures accurate, timely documentation of demographic and financial data; obtains the appropriate forms and scans them into the medical record as per department protocol. Greet customers promptly with a warm and friendly reception. Collects, documents, and scans all required demographic and financial information. Directs patients to appropriate setting, explaining and apologizing for any delays. Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy. Estimates and collects copays, deductibles, and other patient financial obligations. Manages all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements, applying recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.). Performs duties otherwise assigned by Management. Qualifications Required: High school diploma or equivalent required. 1-year experience in a customer service role or health care industry. Preferred: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third‑party payers for verification is preferred. Medical terminology preferred. Knowledge, Skills, and Abilities Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care. Provides service excellence standards: Responds promptly, professionally and courteously to all customers’ needs. Cooperates and communicates effectively with all McLaren Health Care team members. Contributes to continuous quality improvement efforts. Understands, explains, calculates, analyzes and interprets the information reviewed daily. Ensures customer interactions are done in a professional and courteous manner. Communicates verbally and in writing in a positive, consistent, enthusiastic, and open manner with all internal and external customers. Works independently in a self‑directed, non‑confrontational, collaborative manner. Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes. Promotes positive internal and external relations by actively seeking and being responsive to customer feedback; supports and participates in continuous quality improvement projects. Translates Mission and Vision into daily interactions with internal and external customers; demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of McLaren Health Care. Displays high ethical standards. Additional Information Schedule: Part‑time Requisition ID: 26000899 Daily Work Times: 10:00 am‑6:30 pm On Call: No McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. #J-18808-Ljbffr Karmanos Cancer Institute