Client Operations Analyst

CHROME HEARTS® , the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS® now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world. SUMMARY/OBJECTIVE The Retail Operations Analyst plays a critical role in advancing operational excellence across the global retail organization. This position is responsible for the development, governance, and continuous enhancement of retail reporting, compliance oversight, and advanced data analytics that drive informed decision-making and protect brand integrity. Serving as a strategic partner to Retail Operations, IT, Merchandising, Planning, Finance, Brand Protection, and Store Leadership, this role delivers accurate, actionable insights and scalable reporting solutions that optimize performance, reinforce brand standards, and elevate the client experience. This position requires the highest level of discretion and integrity in handling confidential business, client, and transactional data. ESSENTIAL FUNCTIONS Compliance & Risk Reporting Develop, maintain, and distribute comprehensive compliance reporting frameworks to ensure adherence to internal policies, operational procedures, and brand standards. Monitor key compliance indicators across global retail locations; proactively identify trends, risks, and operational gaps. Partner cross-functionally to support audits, internal reviews, and compliance investigations with accurate, well-documented reporting. Establish reporting controls and validation processes to ensure data accuracy, reliability, and audit readiness. Escalate material findings and risk indicators to appropriate leadership in a timely and professional manner. Retail Performance Reporting & Analytics Design and manage reporting tools and dashboards that support store teams and retail leadership in daily operations and decision-making. Translate operational needs into clear, user-friendly reporting while ensuring data accuracy, scalability, and alignment with business priorities. Partner with retail teams to review business performance, provide insights, and share key findings with cross-functional partners as needed. Provide training, guidance, and ad hoc reporting to support evolving retail and leadership needs. Investigative Reporting & Brand Protection Analytics Leverage transactional and client-level data to identify purchasing patterns indicative of reseller activity or behaviors inconsistent with brand standards. Analyze cross-store sales data and client purchase histories to detect trends, anomalies, and high-risk activity. Develop and maintain investigative dashboards and monitoring tools to proactively flag high-risk transactions. Translate investigative findings into clear, data-driven recommendations while partnering with Retail Operations and Brand Protection to support informed business decisions. Balance risk mitigation efforts with a commitment to maintaining a premium client experience. Client Reporting Tools Management Manage and optimize client reporting platforms that support clienteling, retention strategies, and business planning. Ensure integrity, consistency, and accuracy of client data across systems and reporting environments. Collaborate with IT and business partners to enhance reporting functionality and improve data accessibility. Support merchandising, planning, and strategic initiatives by providing meaningful client insights and trend analysis. Maintain clear documentation of reporting logic, definitions, and governance standards. Confidentiality & Data Protection Exercise the highest level of discretion when handling sensitive business information, including sales data, client information, investigative findings, and compliance-related materials. Ensure strict adherence to company confidentiality policies, data privacy regulations, and information security protocols. Limit access to sensitive data on a need-to-know basis and safeguard reporting outputs from unauthorized distribution. Maintain confidentiality during investigations and compliance reviews, protecting both client information and internal business intelligence. Immediately elevate potential data breaches or unauthorized disclosures in accordance with company policy. Serve as a steward of data integrity and ethical reporting practices across the retail organization. QUALIFICATIONS 3–5 years of experience in retail operations, business analysis, or data analytics (luxury retail experience strongly preferred). Strong understanding of retail operations, store workflows, and reporting needs. Advanced Excel skills required (pivot tables, complex formulas, lookups, data validation, logical functions; Power Query or similar tools preferred). Demonstrated ability to analyze large data sets and identify meaningful business insights. Experience creating reporting frameworks and dashboards for non-technical audiences. Strong investigative mindset with excellent attention to detail. Industry awareness and strong business acumen; goal oriented with a sense of urgency and follow through. Excellent interpersonal skills and the ability to communicate effective, both verbally and written, with all levels of management. Exceptional organizational skills. Problem-solving aptitude. BENEFITS 401(k) matching Health insurance Life insurance Paid time off Vision insurance ADDITIONAL INFORMATION Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The pay range for this role is: 75,000 - 80,000 USD per year (Hollywood, CA) #J-18808-Ljbffr