Technical Services Specialist

Kforce has a client that is seeking a Technical Services Specialist in Parma, MI. Responsibilities: End-User Support & Training:

• Provide prompt, courteous technical support to staff and students, resolving application, hardware, and software issues
• Assist in developing and delivering user guides, documentation, and training sessions for new and existing applications
• Gather feedback from users to identify improvements and training needs

• Install, maintain, and troubleshoot computers, mobile devices, printers, and peripherals throughout the district
• Support classroom technology, including interactive boards, projectors, sound systems, tablets, and other educational devices
• Works closely with the Director of Operations and Technology, the Technical Services Director, and/or the Director of Programs to manage the district's hardware deployment, maintenance, and lifecycle processes

• Assist in maintaining an accurate inventory of technology assets, including hardware and software
• Maintain documentation on existing systems, procedures, troubleshooting steps, and technical solutions
• Track hardware and software lifecycles, recommending replacements or upgrades as needed
• Bachelor's degree from a four-year college or university in Computer Science, Information Technology, a related area, or equivalent education and work experience; Previous experience working in a K-12 educational environment is highly preferred
• Relevant technical certifications (e.g., Google Certified Educator, Microsoft Certified: Modern Desktop Administrator, CompTIA A+/Network+) are preferred
• Experience integrating educational technology into classroom instruction
• Proven experience in administering and supporting user account management, security settings, and application integration within various productivity suites: Google Workspace (formerly G Suite); Microsoft 365 (Office)
• Demonstrated experience supporting multiple operating systems: ChromeOS; Windows; MacOS; iPad OS
• Experience with PowerSchool SIS
• Strong commitment to providing timely, courteous, and practical support to all users
• Strong analytical skills with a systematic approach to diagnosing and resolving technical problems across various hardware and software
• Excellent written and verbal communication skills to interact effectively with non-technical staff, students, and administrators
• Effective documentation practices for systems, processes, and troubleshooting steps
• Dedication to continuous learning and professional development, staying current with emerging educational technology trends, tools, and best practices
• Ability to support and train users on new educational tools and platforms
• Demonstrated ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines in a fast-paced environment