Manager, People Center

Lead the People Center team by establishing priorities, goals, performance standards, and service strategies aligned with organizational objectives Coach, develop, and engage a high-performing team while fostering accountability, collaboration, continuous learning, and employee advocacy Align staffing, resources, and capabilities with evolving business and employee needs Build partnerships with HR, business leaders, and key stakeholders to strengthen service delivery and employee support Design, manage, and continuously improve the end-to-end employee support experience Ensure accurate, consistent, timely, and employee-centered service delivery across all support channels Analyze employee feedback, service metrics, case trends, and root causes to identify improvement opportunities Drive adoption of self-service capabilities and maintain quality, accessibility, and upkeep of knowledge resources Simplify, standardize, automate, and optimize processes and workflows Oversee service technologies including case management systems, telephony, virtual assistants, analytics, workflow tools, and system integrations Monitor operational performance and implement improvements to productivity, service quality, and employee satisfaction Promote awareness and utilization of People Center services Identify and implement innovative solutions that increase the value, effectiveness, and reach of People Services Perform other job-related duties as assigned Requirements Bachelor’s degree plus 5 years of experience; or an equivalent combination of education and experience Minimum 3 years of experience managing and developing a team in a customer service, HR operations, shared services, or employee support environment Advanced HR generalist knowledge across the employee lifecycle and core HR disciplines Demonstrated expertise in customer service operations, employee support, case management, and service excellence Strong understanding of operating models, resource planning, process improvement, and organizational priorities Ability to build business cases, assess costs, allocate resources, and apply financial insights to decision-making Technical aptitude to administer, support, and optimize technology solutions Experience leveraging technology solutions to support, optimize, and enhance service delivery Ability to sit and type/keyboard using a computer for considerable periods Ability to occasionally perform walking, bending, reaching, standing, and stooping, including periodic site/shop visits May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs Core Competencies Demonstrates advanced HR generalist knowledge and expertise in customer service operations, employee support, and case management. Capable of leading teams, optimizing service delivery through technology, and implementing process improvements to enhance employee satisfaction. Highest-signal resume keywords Team Management Customer Service Operations Process Improvement HR Generalist Knowledge Technology Solutions Optimization ATS Optimization Keywords Hard Skills Case Management Service Excellence Resource Planning Financial Insights Application Process Automation Employee Lifecycle Management Performance Monitoring Data Analysis Service Delivery Optimization Employee Support Soft Skills Coaching Collaboration Accountability Continuous Learning Employee Advocacy Industry Keywords HR Operations Shared Services Employee Support Environment Service Delivery Organizational Objectives Tools & Technologies Case Management Systems Telephony Virtual Assistants Analytics Tools Workflow Tools System Integrations #J-18808-Ljbffr Jobtailor