Operations Manager

Job Description

Job Description

Join SERVPRO Team CHG — Where “Yes” Is Our Culture

Working with SERVPRO Team CHG means saying yes — yes to hard work, yes to growth, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, floods, fires, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference.

Our team has grown tremendously over the past five years, and with that growth comes change, challenges, and opportunity. We’re not a big, faceless corporation — we’re a close-knit team that feels like family. We support each other, adapt quickly, and take pride in doing things the right way.

If you’re looking for a routine, predictable job, this probably isn’t it. But if you’re driven, hungry to grow, and ready to live out our Culture of Yes:

✅ Yes to stepping up

✅ Yes to customers

✅ Yes to doing whatever it takes to get the job done right

Then, WE WANT TO MEET YOU!

It’s not always pretty, but it’s always important. We do everything from sewage losses to fire cleanups and mold remediation and more. Somebody has to help people through these terrible times, and we are proud to step in and help!

Join us and help people rebuild what matters most.

The Operations Manager will be report to the General Manger and be responsible for managing the restoration division. As an Operations Manager, you will lead the day-to-day activities within the facility and ensure that job schedules and products meet the customers’ quality standards at minimum costs. 

Benefits : 

• ­Competitive compensation 
• ­Superior benefits 
• ­Career progression 
• Professional development 
• And more! 

Key Responsibilities:

• Oversees the day-to-day operations of restoration crews including schedules & production levels 
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner 
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member 
• Develop and implement processes to improve performance 
• Develop employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training. 
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process 
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas 

Position Requirements:

• High School Graduate or GED Equivalent 
• Valid Driver’s License 
• 2+ years of management experience 
• At least five years of restoration industry experience preferred 
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated 
• Must be knowledgeable in relevant computer applications
  
  
  
   

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Salary

• $70,000-$90,000 

Each SERVPRO® Franchise is Independently Owned and Operated. 

  All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.