Service Center Representative

As a Dispatch Service Coordinator, you will be a part of a key team in our corporate headquarters located in Garden City, NY. You will be responsible for providing TRITECH Quality support to our clients as well as your team members on the Service Team. You will coordinator service orders, jobs, and repairs with white glove service. The ideal person in this role will have experience with ticketing systems, sales orders, scheduling, and mathematical skills to be able to provide cost estimates.

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC. We are a one-source business that provides our clients clients with a single partner for the design, installation and maintenance of large/complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems.

Primary Responsibilities:

• Serve as the first point of contact for all inbound service requests from Tritech customers.
• Use ticketing system to create, prioritize and manage customer requests while adhering to strict Service Level Agreement (SLA) guidelines.
• Schedule technicians for on-site service visits using ticketing system shared calendar.
• Determine follow-up action based on technician’s resolution and implement recommended solutions including working with vendors, programmers, and other teams for escalated solutions.
• Work with Tritech Shipping and Purchasing departments on receiving/shipping equipment and pricing/availability of equipment to generate quotes/proposals for customers.

Qualifications:

• 2-3 Years of Customer Service experience specifically with routing Service Technicians for corporate customers.
• Highly proficient with computers including multitasking programs/screens.
• Must be a highly organized, motivated team player with great verbal and written communication skills.
• The ideal candidate wants to be more than just an employee. We are looking for someone who wants to be part of a team and a family. The right candidate takes themselves and their work seriously but also knows how to have fun!
• Associate's Degree highly preferred