Bilingual Tech Support Associate - Remote (Spanish/English)

Bilingual Customer Service Technical Representative (Fluent - Spanish/English) job at AV Staffing Solutions. Plainview, NY. We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center . Recent Computer Science, IT, or related grads are strongly encouraged to apply. What You’ll Do Provide excellent customer service via phone and chat in Spanish and English Greet customers, verify accounts, listen carefully, and show empathy Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support) Use tools such as Freshdesk, Sonar CRM and other internal systems Document all interactions accurately and follow procedures/SLAs Escalate complex issues to senior technicians when needed What You Bring Fluent Spanish & English (spoken and written) 1+ year of customer service experience (call center/help desk preferred) Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices) Strong typing and multitasking skills (navigate multiple systems while assisting customers) Professional, patient, and calm with upset or frustrated customers Willing to work overnights, weekends, and rotating schedules in a 24/7 environment Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area) Reliable wired internet and a quiet, distraction-free workspace Pay & Schedule Pay: $17 per hour Overtime available Paid training 2 shifts with following schedule: Friday, S aturday & Sunday + 2 weekdays Shifts available: 10 am - 7 pm, 3pm - 12 pm Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule) Flexibility to cover other shifts when needed Why Apply? Remote work with a customer-focused, remote-friendly team Opportunity to build both customer service and technical support skills Supportive team environment If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today! #J-18808-Ljbffr Payfuture Technologies