Technical Operations Analyst

Job Description

Job Description

Location: Seattle, WA – Hybrid, at least 3 days onsite per week
Pay Rate: $55/hr
Duration: 10/01/2026 – 12/31/2027
Schedule: Full-time, hybrid

About the Role:

Expedia Group’s Tax & Compliance Technology team is looking for a Technical Operations Analyst II to support the technology and operational processes behind global tax and compliance capabilities. This is a hands-on individual contributor role focused on SQL, data analysis, technical troubleshooting, tax technology systems, and reporting . You’ll investigate issues, maintain tax content and configuration, support launches and testing, analyze operational data, and work cross-functionally to ensure tax technology remains accurate and reliable.

Key Responsibilities:

• Execute approved tax content and configuration updates, including rates, tax codes, geocodes, effective dates, and taxability settings.
• Investigate and resolve non-standard tax technology issues by analyzing data and system behavior.
• Apply documented solutions, validate outcomes, and escalate complex or unprecedented issues when needed.
• Support jurisdiction launches, monthly content and rate changes, tax-engine updates, and compliance activities.
• Perform preparation, testing, production validation, live-site checks, and maintain completion records.
• Monitor operational queues, reports, and dashboards to identify patterns, anomalies, recurring issues, and data-quality gaps.
• Recommend process improvements to reduce manual effort and repeat incidents.
• Partner with Tax, Product, Engineering, Legal, Finance, Market Management, Partner Support, and external technology providers.
• Maintain runbooks, knowledge articles, ticket histories, audit evidence, and process documentation.
• Contribute to automation and other improvements that increase operational efficiency and accuracy.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Data Science, Finance, Tax, Accounting, or a related technical field, or equivalent experience.
• 2+ years of relevant professional experience in technical operations, tax operations, compliance operations, data analysis, or a related field.
• Experience troubleshooting non-standard problems through data analysis, pattern identification, research, and validation.
• Working knowledge of SQL, spreadsheet analysis, and data cleaning .
• Ability to manage multiple time-sensitive tasks while following change controls and escalation procedures.
• Strong written and verbal communication skills with both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with indirect tax, tax content, jurisdictional rules, tax determination, tax engines, or compliance technology.
• Experience with Vertex, Avalara, Salesforce, Jira , or similar operational systems.
• Familiarity with configuration management, UAT, production validation, audit trails, incident/problem management, and operational readiness.
• Experience creating reports, dashboards, reconciliations, or trend analyses using SQL, Excel, Tableau, or similar tools.
• Experience with Tableau, Power BI, Looker, or Excel dashboards .
• Familiarity with automation or AI-driven tools and workflows.

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions.