Registration Operations Analyst

Registration Operations Analyst

The Registration Operations Analyst (Analyst) serves as a critical operational and analytical resource for Overlake's hospital-based front-end registration processes. Acting as an internal liaison between the central Revenue Cycle leadership and Hospital-Based Registration teams, this role ensures consistent workflows, standardized registration procedures, and optimal operational performance throughout hospital registration departments.

The Analyst monitors and assesses the quality and effectiveness of registration across all hospital access points, identifying performance gaps, devising training programs, and delivering targeted education to enhance staff proficiency. This position directly supports reduction in denials linked to registration errors, improvement of point-of-service collections, and advancement of the overall patient experience.

Work assignments demand system-level problem-solving skills, the interpretation of data from diverse sources, and the execution of detailed analyses to inform decision-making. The Analyst operates with minimal supervision, exercising discretion and sound judgment when resolving operational challenges.

Minimum Qualifications:

• One year experience using Epic in a hospital or clinic environment is also required.

Education: High school diploma or equivalent required. Bachelor's degree preferred.

Experience:

• Minimum of two years of experience in hospital-based operations, patient access, or revenue cycle is required.
• One year experience in developing, coordinating, conducting, and evaluating training programs preferred.

Special Training/Skills: Demonstrated analytical and communication abilities. Familiarity with Availity, One HealthPort, ProviderOne and Waystar is preferred. Knowledge of denial prevention methodologies is also preferred.

Why Join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.