Planner I

Description This position follows a hybrid schedule. The selected candidate will be expected to report onsite at either our Salt Lake City or Raleigh/Durham offices 2-3 days/week. Position Summary The Planner I is responsible for coordinating and scheduling field service activities to support the efficient delivery of preventive maintenance, repairs, installations, and upgrades. This position serves as a key point of coordination between customers, field service personnel, and internal teams by managing service schedules, facilitating communications, and maintaining accurate service records. The Planner 1 applies established planning and dispatch processes to balance customer needs, resource availability, and service commitments while supporting operational performance objectives and customer satisfaction. Primary Duties * Review incoming service requests and schedule field service activities based on established priorities, customer commitments, and resource availability. * Coordinate customer communications by confirming appointments, providing schedule updates, and documenting service-related information. * Assign and communicate work orders to field service personnel based on availability, geographic coverage, and standard service requirements. * Maintain daily and weekly service schedules, making routine adjustments to support service delivery commitments. * Monitor open work orders and follow up on pending activities to support timely completion of preventive maintenance, repairs, installations, and upgrades. * Coordinate with field service personnel, Customer Support Operations, and internal stakeholders to support accurate execution of service activities. * Identify routine scheduling conflicts, resource constraints, or service delays and escalate issues to senior planners or leadership as appropriate. * Assist with monitoring field service workload distribution, schedule adherence, and resource utilization within assigned territories. * Support identification of required parts, materials, and equipment needed for scheduled service activities. * Maintain accurate scheduling records, service documentation, and data within service management systems. * Assist with tracking and reporting key performance indicators such as on-time preventive maintenance, on-time repair arrival, and schedule compliance. * Perform all work in compliance with company quality procedures and standards. * Perform other duties as assigned. Qualifications Required Education, Training and Experience * High School Diploma, GED or equivalent. * 2+ years of related experience in one or more of the following areas: Customer service coordination, Scheduling or dispatching field personnel, Service appointment management, Call center or customer support operations, Logistics, planning, or service administration. * Experience with negotiation, analyzing data, maintaining scheduling to customer needs. * Experience managing multiple competing activities and deadlines. Preferred Education, Training and Experience * Associates degree preferred. * Experience coordinating customer communications and scheduling activities in a fast-paced service environment. * Experience communicating effectively with customers and field personnel to coordinate service activities and resolve routine scheduling issues. * Experience with CRM (Salesforce) and/or ERP (preferably Salesforce) or other information systems software. * Experience with thinking strategically, presenting, and articulating direction and strategies, and acting as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans. Knowledge, Skills, and Abilities * Consistently upholds and refl ects the core ethical principles and values that bioMerieux promotes. * Functional skills... For full info follow application link.