Service Desk Admin - Malibu, CA - Active Secret clearance Required! Information Technology

Service Desk Administrator - Malibu, CA - Active Secret Clearance Required! SOC is seeking a Service Desk Administrator who will serve as the first point of contact for customers seeking technical assistance and provides increasing levels of escalation support for incidents. Essential Duties Provide a friendly and professional point of contact for customers for any problems or concerns Perform independent troubleshooting of complex incidents Stage and configure end user workstations Maintain accurate inventory of assets and consumables Deliver prompt and professional service and response and timely resolution to all requests for services Handle incoming calls, walk in customers, and incoming tickets Liaise with wider team members to ensure ticket resolution Required Skills 3+ years of experience in hardware and software support 3+ years of experience with Windows desktop administration 3+ years of experience configuring and troubleshooting applications on Windows and/or MacOS Exceptional customer service and communication skills Exemplary attention to detail Ability to work under pressure and deal with challenging situations Ability to make decisions, take ownership and use your own initiative to resolve problems Experience creating technical documentation for IT processes Experience with ticket tracking systems Experience with direct customer interaction with providing training and support to end users Experience with Mobile Device Management (MDM) solutions is desired Required Active Secret clearance A degree in a relevant technical field or related experience. Industry technical certifications are desirable but not required. Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. Estimated Min Rate: $31.50 Estimated Max Rate: $45.00 #J-18808-Ljbffr SOC LLC