Information Technology_USA - USA_Analyst

Information Technology Analyst

We are seeking a highly skilled Information Technology Analyst with a focus on Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles. This is an onsite role based in Wilmington, MA, for a duration of 6 months.

Required Skills & Qualifications

• 8 years of overall IT experience.
• 4 years in Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles.
• Experience managing managed services or AMS engagements in enterprise environments.
• Experience supporting global customers with multi-cloud environments.
• Strong understanding of Client Purview, including DLP, Information Protection, Insider Risk Management, eDiscovery, Sensitivity Labels, and Retention Policies.
• Good knowledge of Netskope CASB, SWG, NPA, and Zero Trust security concepts.
• Familiarity with Wiz Cloud Security Platform for cloud data protection and risk management.
• Understanding of AWS, Azure, and Client 365 security and compliance services.
• Knowledge of data governance, data classification, data lifecycle management, and regulatory compliance requirements.
• Experience managing security operations, incident management, risk mitigation, and compliance reporting.
• Working knowledge of ITIL Service Management processes.
• Experience leading teams of 8-15 security, DLP, or data protection professionals.
• Strong stakeholder management and executive communication skills.
• Experience managing SLAs, KPIs, service reviews, and operational governance.
• Proven ability to manage customer escalations and drive issue resolution.
• Experience in resource planning, capacity management, and workforce optimization.
• Strong reporting, presentation, and dashboard preparation skills for leadership audiences.
• Bachelor's degree in Engineering, Computer Science, or related discipline.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• Experience with Client Data Loss Prevention.

Day-to-Day Responsibilities

• Manage and oversee IT service delivery and security operations.
• Collaborate with global teams to support multi-cloud environments.
• Lead a team of security, DLP, or data protection professionals.

Company Benefits & Culture

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Inclusive and dynamic work environment.