Service Manager

Job Description

Job Description

The Pool & Spa Place – Cranbury, NJ

Role: Service Manager

The Pool and Spa Place, a locally owned pool retailer and service provider in Cranbury, NJ, is seeking a motivated Pool Service Technician Manager to lead field technicians, manage client relationships, and ensure efficient route execution across Central New Jersey. This role is ideal for an experienced pool professional who values working with a close-knit team and contributing to a growing local company.

Location: Cranbury, NJ (service routes across Central New Jersey)

Key responsibilities:

• Assign daily work to field service technicians.

• Schedule and coordinate service calls, pool openings, and pool closings.

• Create and manage service orders; review recommended work with technicians and communicate proposals to customers.

• Oversee next-day work orders to facilitate inventory and stock pulls.

• Coordinate with accounts and sales management on work order scheduling and priorities.

• Update and maintain the customer database with accurate customer and service information daily.

• Create quotes and follow up with customers to secure service work.

• Open and close the store as needed and perform field service calls when required.

Required qualifications:

• Minimum of 3 years of experience in the pool industry.

• Practical knowledge of pool chemicals, common equipment brands, and filtration systems.

• Proven problem-solving skills and the ability to handle customer issues professionally.

• Reliable transportation and a valid driver’s license.

• Strong interpersonal and communication skills.

Preferred qualifications:

• Bilingual ability (a plus).

• Previous experience supervising or managing field technicians.

Compensation and work environment:

• Pay is based on experience and skill level.

• Work includes a combination of field and occasional store responsibilities

• Opportunities for professional development and advancement within a growing, locally focused company.

The Pool and Spa Place is committed to delivering excellent customer service and maintaining high standards of workmanship. Candidates should be team-oriented, organized, and prepared to contribute both in the field and in a supervisory capacity.