Account Manager

Senior Account ManagerDayton, New Jersey, United States; Oakville, Ontario, CanadaExperience Without Limits Come shape the future of brand experience.At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.This is a place where curiosity drives what's next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.Experience without limits—in your work, your growth, and your impact.SummaryA Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Jack Morton clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Jack Morton Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Jack Morton in high esteem and have significant confidence in the support provided.Ability and desire to coach Account Managers & Account Coordinators in areas of expertiseEssential Duties And Responsibilities include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Jack Morton, as it deems necessary, without further notice to the Employee.ImplementationSupport and provide leadership regarding the management of your assigned clients Experiential Marketing portfolioServe as the lead Account Manager and primary point of contact with Jack Morton clients contact on project deliverables as it relates to Account ManagementEngage Global Estimating when required and support estimating efforts where appropriatePrepare high-level written correspondence and proposals to clients & client leadershipPrepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlinesPossess mastery level operational knowledge of Jack Morton systems, tools & processes as it relates to project workflow, engage and manage effectivelyDrive collaboration with Jack Morton Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficientlyCollaborate with Jack Morton Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projectsObserve deadlines, prioritize workload and operate under limited time constraintsManage approval processes and ensure all solutions follow abide the show specific rules & regulationsAct as liaison between clients, agencies, appropriate 3rd parties and all Jack Morton departmentsWork effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environmentProficient in Microsoft Office in order to prepare client correspondence, proposals and presentationsUtilize Jack Morton to document and communicate project details, activities, and actionsAccount ManagementAble to manage multiple large clients (each +$500K annual revenue)Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)Consistently demonstrate ability to support problem-solving efforts when challenges or concerns ariseRecognize and support development of new business opportunities with existing clientsBuild and maintain relationships with the clients that we supportElevate new prospect opportunities to sales leadershipProactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationshipsDrive internal brainstorming sessions by offering ideas on project deliverablesParticipate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospectsClearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billingManage all account related needs including, but not limited to:InventoriesShow site expectationsQuality assuranceEstimating, proposals & invoicingAbility to include project documentationTravel approximately 30% of the time, supporting client deliverables; global travel may be requiredExceptional time management and reportingFinancial Responsibility / ManagementAbility to forecast client financial activity with Jack Morton on a 12-month rolling calendarMaintain and update project information, including financial within Jack Morton systemsDemonstrate project and meeting fiscal responsibilityMonitor and ensure consistent delivery of ?40% gross margin on averageResponsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projectsEnsure all costs/ items are accounted for within Jack Morton systems, client quotes, proposals and invoicesReview all invoice drafts for accuracy prior to billingFollow-up directly with client, as required, to resolve unpaid invoices in a timely fashionContribute & develop regular business review reports with Account Director & Sales LeadershipLeadershipIdentify areas of personal expertise and share learnings with Global Account ManagementTrain and develop individual skill set, expanding client services, business and marketing expertiseCoach Account Managers & Account Coordinators in areas of expertiseResolve problems / conflicts within organization where appropriateComplete all work and responsibilities with minimal supervision and directionQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees that advise accommodation is required pursuant to the prohibited grounds of the human rights legislation.)Other Skills And AbilitiesDesired Characteristics:Passionate about working with people and be customer-centricExperience in the face-to-face experiential marketing or a creative solutions based agencyThrives in an entrepreneurial and independent environmentIs impervious to limits or roadblocksEmbodies flexibility, open-mindedness and receptivityActively works out solutionsIdentifies something valuable in being part of a team and ability to effectively collaborateEffective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project filesAbility to develop excellent rapport with existing and prospective clientsDemonstrates a good "business sense"Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlinesGood organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environmentSolution orientedPharmaceutical experience, including an understanding of additional processes and requirements, a PLUSGlobal and digital experience are highly desiredEducation and/or ExperienceBachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years' experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, proposals and business correspondence. Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.Mathematical SkillsAbility to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such