Receptionist - Old Town Fort Collins

Job Description

Job Description

As a locally owned business, the Screamin Peach is proud to stand apart from other factory-style waxing studios. Our comfortable environment, exceptionally talented team, and level of personalized service has gained both local and national recognition. Since 2006, we’ve made it our mission to help people from all walks of life feel good about themselves as we rid Northern Colorado of its unwanted hair. As a team, we believe in one-on-one relationships with open communication, support, kindness, and respect. It’s about more than just hair, it’s about personalized care.

This is a hands-on receptionist sales position with day-to-day duties that include scheduling client appointments; answering phone calls, text messages, and emails; checking clients in/out; enforcing our booking policy; cash handling; assisting customers; selling retail; and cleaning and merchandising. 

How You’ll Do It

• Providing EXCELLENT customer service to all clients
• Following all company rules and policies
• Exemplifying our core values 
• Communicating sales and specials to clients
• Answering phones and emails
• Managing the appointment book 
• Confirming client appointments
• Following new client retention protocol
• Checking clients in/out, taking payments, and answering questions
• Cash handling 
• Boutique retail handling: steaming, tagging, arranging, merchandising, cleaning, stocking, and dressing mannequins
• Helping clients with retail boutique items, fitting rooms, information, and sales
• Regularly keeping shop clean and presentable to clients
• Opening and closing duties 
• Assisting with other duties as delegated

The Right Stuff

• 1+ years of customer service or retail experience preferred
• 1+ years of receptionist experience preferred
• Familiarity with Zenoti software considered an asset 
• Exceptional customer service skills with a positive attitude
• Ability to communicate well, both verbally and written
• Ability to multi-task in a fast-paced environment

Compensation & Benefits 

When we have identified talent that is a good fit for the Screamin Peach, we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience along with their compensation expectations and align that with our company equity processes to determine our offer ranges. We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:

Compensation Range for Position: $15.16/hour while training then $16.00/hour once fully trained

The Screamin Peach is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Benefits & Perks

• Competitive cash compensation.
• Aflac supplemental health plan.
• Access to Telehealth network at no additional cost.
• Generous PTO, including paid sick leave. 

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