Service Desk Analyst

Service Desk Analyst

Position Overview

We are seeking a Service Desk Analyst to provide internal end-user technical support in a fast-paced IT support environment. This role is responsible for troubleshooting technical issues, managing support tickets, and delivering exceptional customer service through phone-based and ticket-driven support channels. The analyst will work closely with service desk leadership and other IT support teams to ensure timely resolution of user issues.

Key Responsibilities

• Provide first-level technical support to internal users via phone, email, and ticketing systems.
• Troubleshoot hardware, software, operating system, and access-related issues.
• Manage and prioritize support tickets while meeting established service levels.
• Document issues, resolutions, and support activities accurately within the ticketing platform.
• Escalate complex incidents to appropriate support teams when necessary.
• Deliver excellent customer service while handling a high volume of support requests.
• Collaborate with team members and IT support groups to ensure effective issue resolution.
• Follow established support procedures, policies, and best practices.

Required Skills

• Help Desk / Service Desk support experience
• Technical troubleshooting and problem-solving
• Strong customer service and communication skills
• Experience supporting Windows operating systems
• User account administration and access management
• Phone-based technical support
• Experience working with enterprise productivity and collaboration applications
• Technical support in a ticket-driven environment

Additional Qualifications

• Comfortable providing continuous phone-based support throughout the workday.
• Ability to work efficiently within a structured and performance-driven ticketing environment.
• Willingness to participate in extensive training programs and successfully complete required assessments.
• Strong attention to detail, multitasking ability, and customer-focused mindset.

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $19.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.