Customer Service Manager

7443 W Glendale Ave Glendale Arizona, 85303, Starting Pay :$18.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key Responsibilities build, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Make decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conduct new goods inventory and ensures proper reporting. Reconcile and balance all daily paperwork. Ensure Team Members deliver excellent customer service to donors and customers. Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintain the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfer to different stores at any given time due to business needs. Oversee and maintain day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provide regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influence any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. Perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Process complex sales transactions, including customer returns. Collaborate with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provide regular mentoring, training, and coaching to develop skills of Team Members. Play critical role in driving company culture change efforts and change management processes. Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Minimum Qualifications High School Diploma, GED, or equivalent work experience. One-year work experience in Retail Management, preferred. One-year customer service experience required. Proficient in Microsoft Office Suite. Ability to pass a background check and drug screen, where applicable for position. Ability to speak and read English proficiently. Benefits and Compensation You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP)Paid Time Off; Sick and Vacation Paid Holidays Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered on these core values. Together, we create an inclusive and welcoming environment for each other. Equal Opportunity Statement Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at View phone number on click.appcast.io option 6 or View email address on click.appcast.io if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at View phone number on click.appcast.io, option 5. Join our team and gain opportunities for job growth at Goodwill and beyond. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. #J-18808-Ljbffr