Business Execution Consultant Workforce Management & Process Transformation
Leading Utilities Organization
Business Execution Consultant Workforce Management & Process Transformation
Locations: Charlotte, NC | Shoreview, MN Duration: Contract through 12/31 with possible extension Schedule: Hybrid 3 Days Onsite / 2 Remote Rate: $54-$57+/Hr
Position Overview
We are seeking experienced Business Execution Consultants to support enterprise workforce management, operational transformation, and process improvement initiatives within a large-scale financial services environment.
This role will support multiple strategic programs including workforce management platform rollout, process optimization initiatives, PEGA implementation support, and payments operations transformation efforts across Lockbox, ACH, Wires, and Sanctions operations.
The ideal candidate combines strong business execution, workshop facilitation, process improvement, and stakeholder engagement skills with experience supporting enterprise operational change initiatives.
Key Responsibilities
- Support rollout and implementation of Verint Workforce Management solutions including:
- System configuration support
- Documentation creation
- Testing coordination
- Process documentation
- User support materials
- Support PowerApps, PEGA, and operational process improvement initiatives
- Assess current-state operational workflows across payments and operations teams
- Conduct stakeholder interviews and facilitate working sessions
- Develop templates, documentation, reporting materials, and process artifacts
- Analyze operational gaps, workflow inefficiencies, and process risks
- Recommend short-term and long-term strategic process improvements
- Support workforce management transformation initiatives across:
- Lockbox
- ACH
- Wires
- Sanctions Screening
- Facilitate workshops, meetings, and cross-functional collaboration sessions
- Deliver executive-ready presentations, process documentation, and status updates
Required Qualifications
- 6+ years of experience in:
- Business execution
- Strategic initiatives
- Process improvement
- Operational transformation
- Business consulting
- Strong experience with:
- Documentation
- Workshop facilitation
- Meeting facilitation
- Strategic thinking
- Cross-functional collaboration
- Experience supporting enterprise operational or workforce management initiatives
- Strong analytical and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple concurrent initiatives in fast-paced environments
Preferred Qualifications
- Experience with:
- Verint Workforce Management
- PEGA
- PowerApps
- Workforce optimization initiatives
- Payments operations
- Lockbox operations
- ACH and wire operations
- Lean Six Sigma or continuous improvement experience
- Project management experience
- Experience within banking or financial services environments
- Background supporting enterprise process transformation programs
Ideal Candidate Profile
- Strong facilitator and communicator who can work across operations and technology teams
- Comfortable conducting current-state assessments and recommending future-state improvements
- Experienced in documentation-heavy transformation environments
- Able to balance tactical execution with strategic process thinking
- Skilled at presenting complex operational information in a clear and actionable format
Vacancy posted 2 days ago
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