Medical Support Assistant (Advanced)

Job Title

The RCT AMSA coordinates and works collaboratively with the referral coordination team, facility community care program, the Patient Aligned Care Teams (PACT) and Specialty Care clinicians, and other staff within VA and outside VA. The RCT AMSA is responsible in ensuring accessible care to meet patient needs.

Duties Include, but not limited to:

• The RCT AMSA is responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines to schedule, cancel, re-schedule patient's appointments and/or consults.
• The RCT AMSA is responsible for: entering no-show information; monitoring the Unable to Schedule entries,
• preparing for clinic visits; monitoring outpatient appointments for areas of responsibility; ensuring action required encounters are printed to providers in order to obtain appropriate workload credit.
• verifying and updating demographics and insurance information;
• processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements.
• Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran. Reports any backlogs and any difficulties in meeting deadlines.
• Schedules appointments and manages worklists as outlined in VHA policy
• Schedules a consult appointment for the patient. Accurately maintains the consult tracking package.
• Determine Community Care eligibility by running the Decision Support Tool (DST) or through alternative means

Work Schedule: Monday- Friday 8:00 am - 5:30pm

Telework: NOT AVAILABLE

Virtual: This is not a virtual position.

Functional Statement #: 10173F

Permanent Change of Station (PCS): Not Authorized