Case Manager

Case Manager

Reports To: Outreach Advocacy Manager

Hours: Full-time, 40 hours per week

Pay: $20 per hour

Benefits: 401k 3% match after six months of employment, PTO, Premium Pay, Insurance (Medical/HSA, EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

Job Summary

The Case Manager provides survivor-centered advocacy and case management services to individuals experiencing domestic violence and sexual assault. Working in shelter, outreach, and community-based settings, the Case Manager supports clients in crisis by assessing needs, developing client-driven action plans, providing safety planning, and connecting survivors to community resources and supports that promote stability and self-sufficiency. Services are delivered in person and by phone, using a trauma-informed and culturally responsive approach. The Case Manager builds professional, supportive relationships with clients while maintaining clear boundaries and honoring client autonomy and self-determination. This role requires flexibility, strong organizational and time-management skills, and the ability to work collaboratively within a multidisciplinary team. Case Manager is expected to remain current with best practices in victim advocacy through required training and ongoing professional development.

Responsibilities

• Provides case management for survivors, which includes: intake/critical needs, needs assessment, safety plan, risk of danger assessment, action planning, provide clients with resources and referrals to community partners; educate and empower survivors to thrive in the healing process, document all client interactions within 24 hours of meeting with the client.
• Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety planning and attending court with clients when needed.
• Will work with clients to develop a client driven action plan based on needs assessment.
• Case Manager will provide clients with resources and referrals to community partners; provide education to empower survivors to thrive in the healing process; and link underserved victims to supportive and culturally competent resources specific to client needs.
• Case Manager will work in the community with clients in doing home visits, meet with clients in the community and provide low-barrier access to services.
• Engage in ongoing case staffing and supervision with program manager.
• Co-facilitate support, education, or skill-building groups for clients, in collaboration with other DOVE Center Staff.
• Integrate financial empowerment education and support into case management services.
• The Case Manager will document all client interactions within 24 hours of meeting with the client.
• Provide crisis advocacy to victims via hotline calls and walk-ins to the office.
• Participate in the Hospital Advocate Response Team (HART) on-call rotation, providing crisis response and support as required.
• Additional duties may be assigned as necessary to support evolving program needs, staffing changes, team coverage, and continuity of services.

Core Competencies

Demonstrated cultural competency and ability to effectively work with those from diverse backgrounds and lived experience Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment Ability to maintain professionalism and appropriate boundaries in high-stress or challenging situations Ability to communicate effectively with client's, staff, and community partners in complex situations Ability to respond effectively to crisis situations while maintaining emotional regulation and providing calm, supportive guidance Demonstrated integrity and commitment to DOVE's mission Ability to build professional relationships with program participants and colleagues to create an atmosphere of empathy, safety, support and collaboration in the workplace. Ability to work independently and collaboratively as part of a multidisciplinary team Ability to assess client needs and provide trauma-informed, survivor-centered and strengths based support Strong organization skills and ability to manage time, documentation and multiple priorities effectively

Qualifications

Preferred Bachelor's degrees in Social Work or other Behavioral Science filed and two years of experience in human services; or an associate degree in a human services or related field and three years of experience in human services; or five years of experience in human services Ability to work evening and weekends as program needs require Strong organizational, time management, and self-direction skills, with the ability to complete tasks with minimal supervision Ability to work independently and collaboratively as part of a multidisciplinary team Computer proficiency with word processing, spreadsheets, databases, and email platforms, including Google Workspace and Microsoft Office applications Knowledge of community resources and referral processes, or ability to quickly acquire this knowledge Valid driver's license, current auto insurance, reliable transportation Ability to pass required background checks (BCI) per UT DHHS contract Excellent written and verbal communication skills Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

DOVE Center provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status, sexual orientation, or the presence of handicaps or disabilities, or any other basis protected by state or federal law.