Remote VP, Account Management — Retention & Growth

About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision. About the Role The Vice President of Account Management (VP, AM) is responsible for building, leading, and scaling Take Command’s Account Management function. This role owns the strategy and execution behind client retention, renewals, and expansion across our employer portfolio. The VP, AM will define what great Account Management looks like at Take Command—designing the team structure, establishing operating rhythms, and building a high-performing organization that delivers exceptional outcomes for clients and brokers. This is a revenue-critical leadership role. The VP, AM is accountable for gross and net retention, renewal execution, and expansion growth, while ensuring a best-in-class experience for employers and their benefits consultants. What You’ll Own Account Management Strategy & Team Buildout

• Build and scale the Account Management organization, including hiring, onboarding, and development of Account Managers
• Define roles, responsibilities, and rules of engagement across AMs, Sales, and Client Success
• Establish team structure, segmentation, and book of business design aligned to company growth
• Create and refine playbooks for renewals, retention, and expansion
• Drive a performance culture with clear KPIs, accountability, and coaching

Renewals, Retention & Expansion

• Own company-wide renewal strategy and execution
• Ensure high on-time renewal rates and strong gross/net retention performance
• Develop frameworks for identifying and capturing upsell and expansion opportunities
• Oversee complex and high-value renewals, including executive-level client engagement
• Reduce renewal risk through proactive planning and standardized processes

Broker & Client Engagement

• Build strong relationships with key brokers, consultants, and enterprise clients
• Serve as an executive point of contact for high-priority accounts
• Partner with brokers and employers on strategic ICHRA plan design and long-term success
• Elevate the client experience through consistent, high-quality engagement
• Reinforce trust and credibility in the market through direct interaction and leadership presence

Account Health & Operational Excellence

• Define and track leading indicators of account health, retention risk, and growth opportunity
• Implement systems for proactive risk identification and recovery planning
• Ensure strong CRM hygiene, forecasting accuracy, and reporting consistency
• Minimize renewal compression and drive operational efficiency across cycles

Cross-Functional Leadership

• Partner with Sales on expansion strategy, account ownership, and deal support
• Collaborate with Client Success to ensure seamless implementation-to-AM handoffs
• Work closely with Product, Operations, and Finance to improve client outcomes and resolve systemic issues
• Provide feedback loops to leadership on market needs, product gaps, and client sentiment

What Success Looks Like

• Industry-leading gross and net retention rates
• High on-time renewal completion with minimal end-of-year compression
• Measurable expansion revenue driven through the AM team
• Strong broker and client satisfaction and trust
• A scalable, high-performing Account Management organization
• Clear visibility into account health, risk, and growth opportunities

Qualifications

• 8+ years of experience in account management, benefits consulting, HR tech, or insurance
• 3+ years of experience leading and scaling Account Management or Customer Success teams
• Proven track record of driving retention and expansion in a recurring revenue model
• Deep experience working with brokers and employer-sponsored benefits
• Strong executive presence and ability to engage senior stakeholders (clients and partners)
• Builder mindset with a passion for creating structure, process, and high-performing teams
• Exceptional communication, strategic thinking, and operational execution skills

Working at Take Command We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position. A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare! Unlimited personal vacation in addition to regular company holidays. 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff! We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms! Competitive parental leave for new parents. Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters! ClassPass corporate membership with access to over 73,000 fitness and wellness options. Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done. More About Us We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.We’ve been featured in The New York Times , The Wall Street Journal , The Dallas Morning News , and other national healthcare publications and are excited about our growth opportunities. Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story! *Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr 3M HEALTHCARE