Barista/ Coffee Shop Attendant

Job Description

Job Description

The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, offering exceptional customer service, and promoting merchandise in the gift shop. This role plays a key part in maintaining a welcoming atmosphere, driving sales, and upholding operational standards.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
• Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
• Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
• Restock and refresh merchandise and food displays to ensure an inviting presentation.
• Open and close the coffee shop on time, following proper setup and closing procedures.
• Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures.
• Monitor inventory levels, communicate restocking needs, and assist management with ordering.
• Secure all cash and deposits per hotel and company policies.
• Comply with all company policies, procedures, and service standards.
• Perform other duties as assigned by leadership.
• Other duties as asssigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service and interpersonal communication skills.
• Ability to work quickly and multitask in a busy café environment.
• Attention to detail in beverage preparation, merchandising, and cash handling.
• Reliability and punctuality in opening/closing procedures.
• Proactive approach to cleanliness, presentation, and inventory management.

PROFESSIONAL EXPERIENCE

• 3–6 months of related café or barista experience preferred.
• Retail and/or customer service experience preferred.
• Experience with cash handling and point-of-sale systems a plus.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

BENEFITS

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time