Equipment Technician

Advertising Summary The Equipment Technician is a hands-on role heavily involved with the reliability, installation, and maintenance of Campus Card Services field hardware. This position assists staff with proactively maintaining, troubleshooting, and repairing hardware both in the field and in department offices. The technician will bridge the gap between technical operations and customer-facing support, contributing to both daily service level maintenance and the deployment of future hardware solutions. Unit Technology Services MBU Department Technology Support Services Department Summary Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units. We are seeking a Equipment Technician to join our team. Duties & Responsibilities Troubleshoot and repair card printers and other customer servicehardware daily. Provide staff with technical support for desktop computerissues. Reset and troubleshoot keyboxes in various buildings on bothcampuses as needed. Assist staff with the installation and troubleshooting of buildingaccess control card readers. Inventory existing and incoming access control and card serviceshardware. Properly organize, store, and maintain equipment inventoryshelves. Answer staff and customer technical questions with clear andaccurate answers. Assist staff with special projects, tasks, and other areas basedupon need and skill level. Minimum Qualifications 2+ years of demonstrated experience in hardware troubleshooting,repair, and configuration (computers, peripherals, or similarPOS/access systems). 2+ years of experience in a customer-facing technical supportrole, with a proven ability to resolve complex issues underpressure. A self-starter mindset with the ability to manage competingpriorities with minimal supervision, while also thriving in acollaborative, team-based environment. Exceptional written and verbal communication skills, with theability to develop and maintain professional relationships across adiverse university community, including faculty, staff, andstudents. Must possess reliable transportation and the flexibility tosupport operations during non-standard hours, including weekends asneeded. Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences, or acommitment to do so as a staff member at VCU. Preferred Qualifications Previous experience working in a university or in schoolsetting. Previous experience working in a card office. Salary Range $18.00 Benefits All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more. FLSA Exemption Status Non-Exempt Hours per Week 29 Restricted Position No ORP Eligible no Flexible Work Arrangement Fully Onsite Contact Information Contact Name: MaryTeller Contact Email: View email address on click.appcast.io #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.