Customer service rep

If you thrive in a fast-paced technical environment, take pride in exceptional customer support, and want to play a direct role in customer support, we want to hear from you. Apply today to learn more about this opportunity!


salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Manage high-volume inbound calls to support technicians with site access, inspections, system upgrades, and installations.
• Log all activities accurately and ensure detailed ticket documentation across internal systems
• Handle after-hours call routing, product registrations, and communications.
• Monitor system alerts, create or resolve tickets following standard operating procedures.
• Drive issue resolution by troubleshooting electronic alerts or escalating complex technical issues to Tier-2 Support when necessary.
• Track active cases and set follow-up reminders to ensure complete resolution.

Skills

• Active Listening
• Telephone Etiquette
• Basic Computer Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.