Welcome Center Coordinator

Welcome Center Coordinator

The Welcome Center Coordinator serves as the first point of contact for prospective students, families, and campus visitors by providing exceptional customer service and administrative support to the Welcome Center, the Enrollment, and Admissions Departments. The role requires strong organizational, communication, and hospitality skills, along with the ability to manage multiple priorities in a fast-paced, student-centered environment.

Essential duties and responsibilities include:

• Delivering exceptional customer service by welcoming and assisting visitors at the Welcome Center in a professional and engaging manner.
• Answering incoming telephone calls and providing accurate information clearly, courteously, and with sensitivity.
• Maintaining the overall appearance and organization of the Welcome Center.
• Supporting the Admissions and Enrollment Departments by processing prospective student files, entering student information into Salesforce, generating reports and assisting with operational tasks.
• Ensuring office and hospitality supplies are stocked and organized daily.
• Assisting with the planning and preparation of campus visits, open houses, prospective student events, and other recruitment activities.
• Reviewing and distributing emails from students and families regarding programs, procedures, policies, and application status updates to appropriate department/staff.
• Monitoring the campus calendar to effectively assist visitors and coordinate support for campus events and group visits.
• Communicating with appropriate personnel in the event of security, facility, or maintenance concerns.
• Coordinating the daily flow of Welcome Center activities, ensuring timely presentations, campus tours, and clear guidance for guests navigating campus and surrounding areas.
• Managing the campus room reservation process and assisting with scheduling needs.
• Performing additional duties and responsibilities as assigned.

Qualifications include:

Strong organizational, communication, and hospitality skills, along with the ability to manage multiple priorities in a fast-paced, student-centered environment.

Education and/or experience:

High School Diploma or GED preferred. 6+ months previous experience in an office setting. Experience with FERPA regulations preferred.

Computer skills:

Proficient in Microsoft Office. Willing to learn Jenzabar, Salesforce, and Google Docs.

Physical demands:

Requires repetitive motions and sitting at computer keyboard; hearing and speaking on the telephone; can lift up to 25 pounds if needed.

Work environment:

This role supports a collaborative higher education environment that values student engagement, operational excellence, and creating a welcoming campus experience.