Learning & Development Manager

About the role:

The Senior Manager, Learning & Development is responsible for managing and advancing Divcon's learning programs, training infrastructure, and workforce development initiatives to support organizational growth, operational consistency, and employee readiness.

Reporting to the SVP of HR, this role partners with HR, operations leaders, and subject matter experts to design, implement, and continuously improve onboarding, technical training, learning systems, and development programs. This role translates business needs into scalable learning solutions that improve time-to-competency, support compliance readiness, and strengthen employee capability across field operations, technical services, and corporate teams.

Key Responsibilities:

• Support the design and execution Divcon's Learning & Development strategy in alignment with business priorities, workforce needs, and operational goals.

• Manage the design, implementation, and continuous improvement of onboarding, technical training, and continuing education programs across assigned employee groups.

• Partner with HR and business leaders to support competency models, skills matrices, role-based learning paths, and workforce development plans.

• Develop and maintain learning standards, training workflows, job aids, and program documentation to promote consistency in how work is taught and performed.

• Support the development and ongoing administration of Divcon University, including learning tracks, certifications, academies, and development pathways.

• Coordinate with operations leaders and subject matter experts to identify training gaps, prioritize learning needs, and create practical training solutions.

• Ensure technical training reflects Divcon standards, safety requirements, operational expectations, and applicable process requirements.

• Provide day-to-day guidance, coaching, and support to trainers, instructional design resources, and other learning contributors as assigned.

• Manage LMS administration, learning paths, certification tracking, training records, and compliance documentation to ensure accurate and audit-ready data.

• Partner with IT, HR, and vendors to improve LMS functionality, reporting, user experience, and training workflows.

• Develop evaluation methods to assess learner feedback, knowledge retention, behavior change, and business impact using established training effectiveness models.

• Track and report key metrics related to training completion, certification status, workforce readiness, training effectiveness, and time-to-competency.

• Prepare dashboards, reports, and insights for HR leadership and business stakeholders to support operational decision-making and continuous improvement.

• Analyze learning data, identify gaps, and recommend improvements to programs, content, systems, and delivery methods.

• Manage learning projects, timelines, stakeholder communications, and implementation plans from intake through delivery and evaluation.

• Promote a culture of continuous learning, accountability, operational excellence, and employee development.

Qualifications:

• 5+ years of progressive experience in Learning & Development, Workforce Development, Talent Development, Organizational Development, or a related field.

• Experience developing or scaling onboarding programs, technical training, role-based learning paths, competency models, or skills matrices.

• Experience supporting technical, operational, construction, manufacturing, infrastructure, or field-based environments preferred.

• Working knowledge of LMS administration, training records, certification tracking, reporting, and compliance documentation.

• Strong understanding of adult learning principles, instructional design standards, blended learning approaches, and training evaluation methods; Kirkpatrick Model experience preferred.

• Ability to translate operational needs into practical, scalable learning solutions that improve employee readiness and performance.

• Experience managing learning projects, cross-functional initiatives, and stakeholder communications in a fast-paced environment.

• People leadership, coaching, or supervision of trainers, facilitators, instructional designers, or learning contributors preferred.

• Strong analytical skills with the ability to interpret learning data, identify trends, and recommend actions.

• High emotional intelligence, maturity, discretion, and sound judgment when handling employee, performance, and organizational information.

• Strong written communication, facilitation, collaboration, and stakeholder management skills.

Physical Requirements:

• Occasional travel as needed to support training, onboarding, or workforce development initiatives.

• Sit and/or stand for extended periods (typically 6-8 hours per day) while performing computer-based tasks and facility support tasks.

• Use hands and fingers to operate standard office equipment, including computers, keyboards, mice, telephones, scanners and printers.

• Occasionally stand, walk, bend, stoop, or reach to access filing cabinets, retrieve documents, or attend meetings.

• Lift, carry, push, or pull light objects and materials weighing up to 20-25 pounds (e.g., boxes of files or office supplies).

• Have sufficient vision (with or without correction) to read computer screens, printed documents, and small print; and sufficient hearing to communicate effectively by phone and in person.

• Work in a typical indoor office environment with moderate noise levels from office equipment, conversations, and occasional interruptions.

Benefits & Total Rewards:

• Opportunities for Growth
  Hands-on training and career advancement in an exploding data-center industry.
• Medical, Dental, and Vision Insurance
  We cover 100% of individual medical premiums and help offset the cost of family coverage.
• 401K with Employer Match
  Eligible after 90 days, with company matching to help you invest in your future.
• Disability Coverage
  Both short- and long-term disability insurance provided at no cost to our employees.
• Flexible PTO
  Take time off when you need it, no accruing time necessary.

• Field-Based Employee Benefits
  For eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.

About Us:

Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.