Credit & Collections Specialist

Credit and Collections Specialist

The Credit & Collections Specialist is responsible for administering the organization's credit and collections activities through customer-facing credit evaluation, risk assessment, and resolution of complex accounts receivable matters. The role partners closely with customers and internal stakeholders to determine appropriate credit terms, manage financial exposure, support order release decisions, and address collection and dispute issues that impact cash flow and customer relationships.

This position also provides advisory support related to customer credit attributes and transaction structures that affect sales tax applicability, contributing to compliance and risk mitigation across the business.

Responsibilities

• Independently evaluates customer creditworthiness using financial data and credit reports and engages directly with customers to make delegated credit limit and terms decisions requiring discretion and judgment on financial risk.
• Leads customer-facing collection efforts by developing and executing collection strategies for assigned accounts, independently resolving complex or escalated delinquency issues to mitigate financial exposure and support cash flow objectives.
• Determines whether customer orders may be released, restricted, or placed on hold based on credit availability, accounts receivable status, and overall customer risk.
• Analyzes credit and collections data to identify trends and emerging risks and provides summary findings, and recommendations to leadership regarding customer credit exposure and risk.
• Advises internal stakeholders on customer credit attributes, transaction structures, and documentation that affect sales tax applicability, including the interpretation and support of resale and exemption certificates to promote accurate tax treatment and mitigate compliance and financial risk.

Minimum Requirements:

• Bachelor's Degree in Finance, Business Administration, or related discipline
• 3-5 years experience in credit, collections, or accounts receivable management, with responsibility for evaluating customer credit risk, determining credit terms, and managing complex or escalated customer accounts
• 3-5 years direct customer-facing experience negotiating credit terms, resolving disputes, and addressing delinquency or exposure issues with customers.
• 2-4 years experience advising internal stakeholders on credit-related matters that impact financial risk, order release decisions, or sales-related compliance considerations.
• SAP knowledge is required
• Demonstrated ability to make sound credit decisions
• Must have strong organizational, analytical, problem-solving, verbal and written communication skills
• Proficiency with Microsoft Office products, particularly Excel and Outlook
• Experience with Billtrust, Trustlt and Sidetrade a plus
• Electronics/Manufacturing industry preferred

Per applicable state requirements, the annual pay range for this position ($54,000 - $77,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual's offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers. At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron's success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together. EOE/M/F/D/V *No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.