Automotive Service Manager - Friendship CDJR of Johnson City

Service Manager Opportunity

Join a winning team! At Friendship Automotive, our customers are friends and our team members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a service manager to join our team at Friendship CDJR of Johnson City!

Our ideal candidates are reliable, self-motivated and enjoy working with people!

What You'll Do:

• Hire, effectively train, and supervise all service department personnel
• Enforce safety requirements
• Work closely with the Fixed Operations Director
• Create and exceed objectives for the department, to include an annual operating budget and marketing plan
• Maintain high customer service index rating by handling customer complaints immediately and appropriately
• Match customer requirements and concerns to various service options
• Ensure the customer remains informed and updated throughout the service process
• Maintain customer follow up system to encourage repeat and referral business
• Comply with the federal, state, and local regulations for the department
• Continue education of new products, features, and accessories
• Demonstrate positive attitude consistent with Friendship culture

What You'll Bring:

• 3-years related automotive dealership experience
• Flexibility in a fast-paced environment
• A focus on providing excellent customer service
• The desire to build and support a top performing team
• Excellent communication and relationship building skills
• An ability to work well in process-driven environments
• Organized and detail oriented mindset

Compensation and Benefits:

• Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
• Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

Please note that only well qualified candidates will be contacted for further consideration.