Service Support Coordinator

Service Support Coordinator

WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations. In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience. This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling. If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.

Keep Customers Moving. Keep Operations Running.

WMH Solutions is one of the Southeast's leading material handling providers with 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama. As the exclusive Linde Material Handling partner across much of our footprint, we're helping customers leverage the latest advancements in equipment, automation, fleet management, and warehouse technology. At WMH, we don't just fill positionswe develop careers. We invest in training, mentorship, leadership development, and internal advancement because we believe our people are our greatest competitive advantage.

What You'll Do

Service Coordination & Dispatch

Coordinate service calls and technician schedules Assist with technician dispatching and workload management Monitor work-in-progress (WIP) and service activity Ensure service work is completed efficiently and accurately Communicate scheduling updates to customers and technicians

Customer Support

Serve as a primary point of contact for service-related inquiries Deliver outstanding customer service and follow-up Provide updates regarding repairs, maintenance, and service status Build strong relationships with customers and internal teams

Work Order Management

Open, manage, and close service work orders Maintain accurate service records and documentation Ensure labor, parts, and billing information is entered correctly Support warranty administration and service processing Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives

Administrative & Operational Support

Support rental and fleet administration activities Assist with shipping, receiving, and service documentation Generate service-related reports and operational metrics Maintain accurate customer and equipment records

Team Collaboration

Work closely with technicians, service managers, parts personnel, and vendors Help improve service efficiency and customer satisfaction Support branch operations and departmental initiatives

Qualifications

Required

High School Diploma or GED 2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields Strong organizational and multitasking skills Excellent verbal and written communication skills Strong attention to detail and follow-through Ability to prioritize multiple tasks in a fast-paced environment Proficiency with Microsoft Office and computer systems

Preferred but Not Required

Forklift industry experience Material handling experience Heavy equipment experience Construction equipment experience Automotive service experience Fleet management experience Service management software experience

Why Join WMH?

For more than 35 years, WMH Solutions has helped businesses move products, improve operations, and maximize productivity. Today, we're one of the Southeast's leading material handling providers with 11 locations across North Carolina, South Carolina, Tennessee, Virginia, Georgia, and Alabama. As the exclusive Linde Material Handling partner across much of our footprint, we're helping customers leverage the latest advancements in equipment, automation, fleet management, and warehouse technology. At WMH, we don't just fill positionswe develop careers. We invest in training, mentorship, leadership development, and internal advancement because we believe our people are our greatest competitive advantage.

What We Offer

Health & Wellness

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability Coverage

Financial Benefits

• Competitive Compensation
• 401(k) with Company Match
• Profit Sharing Opportunities

Time Off

• Paid Time Off
• Paid Holidays

Career Development

• Internal Promotion Opportunities
• Leadership Development Programs
• Technical Training
• Professional Development
• Mentorship & Career Growth

Additional Benefits

• Cell Phone Allowance
• Employee Recognition Programs
• Team-Oriented Culture
• Long-Term Career Stability
• Growing Organization with Advancement Opportunities

Who Succeeds Here?

The people who thrive at WMH are organized, dependable, customer-focused, and committed to helping their team succeed.

• They enjoy solving problems.
• They communicate effectively.
• They take ownership.
• They embrace continuous improvement.

And they want to build a long-term career with a company that's growing and investing in its people.

Ready to Build a Career Beyond the Job?

At WMH, we're committed to developing peoplenot just filling positions. If you're looking for an opportunity where your experience is valued, your contributions matter, and your career can continue growing, we'd love to hear from you.

About WMH

WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.

Ready to Launch Your Career?

This isn't a parking spot. This is a launchpad. If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations

Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines

Apply Today: wmhsolutions.pinpointhq.com

At WMH, we don't just offer jobswe create unstoppable careers. Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.

Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.

Your Career Has a Future Here We don't just offer jobs we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed.

Explore Opportunities: Apply Now

Our Hiring Process Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Find out more

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